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Fidelity Cooperative Bank · 1 month ago

Assistant Banking Center Manager - Float

Leominster, MA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Fidelity Cooperative Bank is seeking an Assistant Banking Center Manager (ABCM Float) to supervise the staff at their Banking Center. The role involves monitoring performance, ensuring excellent customer care, and providing financial services to meet customer goals while supporting staff in their professional development.

Banking

Responsibilities

Oversees, supervises and mentors Banking Center staff for purposes of the day-to-day administration of job duties, including scheduling, communicating overall goals, operations, and coaching reinforcing principles and values

Monitors and decisions management reports

Develops a rapport with customers, greeting customers by name, possesses an understanding of account ownership types and authority, as well as, being responsive and timely with correspondence and problem resolution; all while displaying a caring attitude

Provides backup to the Banking Center Manager

Provides excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution in accordance with Bank policies and procedures

Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption

Fulfills all Banking Center opening and closing activities

Introduces and advises on the Bank's deposit and consumer loan products and services to proactively meet customer needs

Proficient in determining customers’ existing and prospective financial needs and identifies referrals to other business lines, e.g., Investment Services, Commercial Lending, Treasury Management, etc. Maintain a working knowledge of product and service offerings including consumer, business, deposit, lending, non-profit, retirement, digital banking, debit cards, etc

Confidently discuss customer lending opportunities and assists customers in preparing loan applications for home equity loan products and other consumer loans

Safeguards customer trust by upholding the duty of customer confidentiality

Complies with all required laws, regulations, policies, and procedures

Timely completion of all assigned learning activities

Proficient in vault custodian duties

Actively participate in Banking Center meetings and one-on-one coaching sessions

Participates/volunteers in community groups and events

Additional duties as assigned

Qualification

Retail banking experienceSupervisory experienceNMLS registrationNotary Public commissionMedallion signature guarantee trainingCustomer relationship buildingManagerial CourageTechnology SavvinessFinancial ComprehensionSales AptitudeCyber security awarenessCritical thinkingDecision makingProblem solvingAdaptability

Required

Nationwide Mortgage Licensing System (NMLS) registration

Notary Public commission

Completion of Medallion signature guarantee training required

Three or more years supervisory experience and proven leadership capabilities required, including minimum of one year retail banking supervisory experience

Ability to independently complete and mentor others in transactions and all platform services, including transactions, account opening, consumer loan products, IRAs, trust accounts, etc

Ability to execute more complex account openings and transactions independently

Ability to supervise staff at all levels

Critical thinking, decision making and problem solving skills

Demonstrated high level of judgement and decision making ability

Demonstrated ability to fulfill the opening/closing activities of the Banking Center

Prior customer relationship building experience

Must have a supervisory aptitude

Demonstrated management and leadership skills

Must have cyber security awareness to protect the digital environment, the Bank, and customers