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Audio Enhancement · 1 month ago

Educational Development Supervisor

West Jordan,UT,US

Full-time

Onsite

Mid, Senior Level

1+ years exp

Audio Enhancement is dedicated to empowering learning in the classroom and is seeking a Supervisor of Educational Development Specialists. This role involves providing leadership and operational oversight to ensure the successful implementation and adoption of Audio Enhancement solutions, while fostering strong relationships with district partners and ensuring high-quality service delivery.

Audio

Responsibilities

Supervise, mentor, and support Educational Development Specialists in achieving performance goals related to implementation, training delivery, account management, and renewal readiness

Conduct regular coaching sessions for the team

Monitor weekly reports and schedules

Assist with KPI reviews and skill-building opportunities

Foster a culture of professionalism, customer obsession, knowledge-sharing, and continuous improvement

Assist with certification, ongoing professional learning, and development pathways to ensure team members remain experts in AE solutions and adult learning practices

Ensure proactive communication practices, timely follow-ups, and documentation in Salesforce

Coordinate resources and staffing to meet district needs and ensure coverage during peak periods

Use data to inform decision-making, prioritize team efforts, and forecast resource needs

Provide regular updates to leadership on team performance, customer issues, risks, and opportunities

Continue to support customers as needed in your territory