Vitalize · 1 month ago
Founding Customer Success
San Francisco HQ
Full-time
Hybrid
Senior Level
$180K/yr - $240K/yrVitalize is a company focused on transforming hospital workforce operations through intelligent, automated staffing solutions. The role involves managing executive relationships and ensuring customer success and ROI for large enterprise accounts, while building systems to scale Customer Success as the company grows.
Enterprise SoftwareHealth CarePredictive AnalyticsScheduling
Responsibilities
Own customer outcomes and ROI
Define, track, and communicate ROI across all customers (time savings, financial impact, operational outcomes)
Ensure executives understand and can clearly articulate the value Vitalize delivers
Anchor value during renewals, expansions, and moments of risk
Personally manage several large enterprise accounts with CNOs, CFOs, CIOs, CHROs, and operational leaders
Ensure the right stakeholders are engaged at the right times with the right narrative
Maintain executive-level trust from implementation through steady state
Design and implement a customer health framework that blends usage, ROI, and executive sentiment
Build the operating cadence for renewals, upsells, and expansions
Partner closely with Deployments to maintain continuity of executive relationships and ensure strong documentation
Work closely with the Customer Ops team on escalations, trends, and recurring issues
Get hands-on when situations are complex or high-stakes
Use frontline signals to inform executive conversations and long-term strategy
Enable Customer Ops to focus on execution by owning the broader success narrative
Qualification
Required
You've managed large enterprise accounts and navigated complex, multi-stakeholder executive relationships
You've owned or directly influenced renewals, expansions, and ROI conversations
You're a clear, confident communicator who can hold the room with senior executives
You're data-driven and comfortable building systems, dashboards, and frameworks from scratch
You're calm under pressure, high-judgment, and comfortable making hard calls
You thrive in ambiguity and prefer ownership over instruction
You're excited to start hands-on and grow a function over time
Company
Vitalize
Vitalize Care is solving the most pressing clinical operations problems for health systems, starting with optimizing staffing and scheduling
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Y Combinator
2023-04-05Seed
2022-09-21Seed
Leadership Team
Veeraj Shah
Co-Founder + CEO
Nikhil D'Souza
Co-Founder & CTO
Company data provided by crunchbase