Apply on Employer Site

Upstart · 1 day ago

Associate Compliance Manager, Servicing

United States

Full-time

Remote

Mid, Senior Level

$109K/yr - $151K/yr

5+ years exp

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. The Associate Compliance Manager, Servicing will coordinate with operations and product teams to design new controls, craft compliance guidance, and monitor servicing activities for regulatory risks.

Artificial Intelligence (AI)AutomotiveConsumer LendingCreditFinancial ServicesFinTechLendingMachine LearningPersonal Finance

Responsibilities

Coordinate with operations and product teams to design new controls and enhance existing controls

Work with business stakeholders to craft compliance guidance, procedures and job aids that comply with regulations and implemented policies

Partner with operations teams to drive efficiency, identify opportunities to improve processes, and build remediation plans where appropriate to resolve issues

Review third party vendor engagements for compliance with policies and procedures

Develop and deliver role based training to servicing teams

Monitor servicing activities for regulatory risks, develop Compliance KRIs, and report potential risks to senior management

Support organizational change management by acting as an internal project manager for the compliance team on strategic initiatives

Qualification

Compliance Management SystemConsumer protection regulationsRisk management experienceOperational expertiseProject management skillsCommitment to ethicsCross-functional relationshipsCompliance CertificationsOrganizational skillsSelf-starter mentalityAdaptability

Required

5+ years of compliance, regulatory, or risk management experience in the financial services or fintech industry

Bachelor's degree or equivalent relevant work experience

Preferred

Proven working knowledge of consumer protection regulations and applicable laws, including FDCPA, FCRA, ECOA, TILA, EFTA, GLBA, SCRA, and UDAAP and related State laws

Prior experience in operationalizing a compliance program, including developing monitoring and testing procedures, drafting policies/procedures, and managing remediation efforts

Experience supporting or maintaining components of a Compliance Management System (e.g., monitoring, documentation, training, issue remediation)

Demonstrated ability to communicate complex compliance requirements clearly to cross-functional partners (e.g., Operations, Product, Engineering) and drive consensus on risk decisions

Strong organizational and project management skills with the ability to manage multiple competing priorities in a fast-paced, high-growth environment

Self-starter mentality with a strong sense of personal accountability and ownership with the ability to work well under pressure

Strong commitment to ethics and exercises good judgment

Adaptable and flexible to changing priorities and situations

Flexibility and willingness to learn and take on new evolving responsibilities

Ability to build strong cross-functional relationships and influence

CRCM, other Compliance Certifications, or JD are a plus

Benefits

Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart

Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year

Employee Stock Purchase Plan (ESPP)

Life and disability insurance

Generous holiday, vacation, sick and safety leave

Supportive parental, family care, and military leave programs

Annual wellness, technology & ergonomic reimbursement programs

Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering

Catered lunches + snacks & drinks when working in offices