IntePros ยท 3 weeks ago
ServiceNow Support Analyst
Lake Mary, FL
Full-time
Hybrid
Mid, Senior Level
4+ years expIntePros is seeking a highly skilled ServiceNow Support Analyst to help maintain and optimize a large-scale, enterprise ServiceNow environment. This role involves troubleshooting production issues, investigating workflow and scripting failures, and ensuring stable platform performance across a large enterprise user base.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Provide Level 2/3 support for ServiceNow including troubleshooting:
Workflow and flow logic failures
Scripting issues
Record state and business rule logic problems
Identify issue origins across scripts, flows, business rules, and integrations
Support frequent release cycles (2+ production deployments per week)
Manage incidents, problems, changes, and requests within the ServiceNow platform
Maintain, patch, and upgrade infrastructure and software
Meet SLAs for incident and request management
Participate in an on-call rotation for critical issues
Contribute to automation and continuous service improvement initiatives
Create clear, concise documentation and communicate effectively with stakeholders
Qualification
Required
ServiceNow Certified System Administrator (CSA) (Required)
Bachelor's degree
Strong ServiceNow support or development background
4+ years of technical support experience preferred
Preferred
ServiceNow Certified Application Developer (CAD) (Strongly preferred)
ServiceNow Certified Implementation Specialist (any module) (Nice-to-have)
Knowledge of scripting languages such as JavaScript, Angular.js, Perl, or PowerShell
Previous ServiceNow development or advanced support experience
Understanding of ITIL v3 or v4
Company
IntePros
IntePros is an established, woman-owned, privately-held technology and business services consulting agency committed to building long-term relationships and helping more companies leverage the power of a more diverse workforce.
201-500 employees
H1B Sponsorship
IntePros has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (6)
2022 (7)
2021 (6)
2020 (13)
Funding
Current Stage
Growth StageLeadership Team
Loren Kovalcik
CEO
Company data provided by crunchbase