Customer Service Representative I - Bilingual jobs in United States
cer-icon
Apply on Employer Site
company-logo

Planet Home Lending, LLC · 1 month ago

Customer Service Representative I - Bilingual

positionIrving, TX, USA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Planet Home Lending, LLC is recognized as a Top Mortgage Employer by National Mortgage Professional. The primary purpose of the Customer Service Representative I - Bilingual is to resolve all borrower inquiries on current mortgage loans received either via inbound/outbound calls.

BankingFinanceFinancial Services
check
Comp. & Benefits

Responsibilities

Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments
Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits
Completes follow-up tasks to ensure customer satisfaction and resolution
Miscellaneous duties as assigned

Qualification

Bilingual communicationCustomer service skillsLoan servicing experienceCall center experienceMicrosoft Windows knowledgeMulti-tasking abilityProblem-solving abilityTime managementEffective communication

Required

High school diploma or equivalent required
Effective verbal and written communication skills in both English and specified second language
Strong customer service skills
Ability to problem-solving
Ability to work in a fast-paced environment
Ability to multi-task and manage time effectively
Working knowledge of Microsoft Windows applications

Preferred

General call center experience preferred
Experience with loan servicing a plus
Experience using specified second language in a professional capacity is preferred. Language testing may be required

Benefits

3 comprehensive Cigna or Kaiser medical plans
Dental and vision insurance
Short term and long-term disability insurance
Basic life insurance
401(k)
11 employer paid holidays
Supplemental benefits to include life insurance, critical illness and accident plans

Company

Planet Home Lending, LLC

twittertwittertwitter
company-logo
Our friendly culture supports your career success.
dateFounded in 2007
location
Meriden, Connecticut, USA
people-size1001-5000 employees
web-link
https://planethomelending.com/

Funding

Current Stage
Late Stage
Total Funding
$475M
2024-12-13Debt Financing· $475M

Leadership Team

leader-logo
Bill Shuler
Executive Vice President and Chief Information Officer
linkedin
leader-logo
Ben Hughes
EVP, Chief Human Resources Officer
linkedin

Recent News

EIN Presswire
Brandon Bean Joins Planet’s National Fulfillment Team
2025-12-24
EIN Presswire
Planet Opens Branch Dedicated to OTC Manufactured Home Lending
2025-12-16
EIN Presswire
Scott Moses Joins Planet to Lead Retail Growth Across Southern Nevada
2025-11-18
Company data provided by crunchbase