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Visual Comfort & Co. · 1 day ago

Showroom Manager

Laguna Niguel, CA

Full-time

Onsite

Mid, Senior Level

$90K/yr - $100K/yr

3+ years exp

Visual Comfort & Co. is seeking a Showroom Manager to lead their customer-centric sales and service team. The role involves managing sales operations, ensuring compliance with company policies, and driving sales growth while providing exceptional customer service.

Consumer GoodsE-CommerceLightingManufacturingRetail

No H1B

U.S. Citizen Only

Responsibilities

Hire and manage sales team

Provide support, coaching and direction to ensure comprehensive understanding of Visual Comfort’s approach to sales, customer service, and showroom operational procedures

Partner and foster a strong working relationship with Business Development Specialist(s)

Create and manage a proactive sales and business development approach to target and convert new prospective customers

Demonstrate and ensure customer service excellence to maximize customer retention

Utilize and analyze available sales and operations data to drive sales behaviors and priorities

Lead onboarding and continuous training for staff

Actively participate in local market networking events

Work with the Visual Comfort marketing team to identify and develop events in the local market

Actively support and participate in the sales process and customer interaction both inside and outside of the showroom

Ensure compliance with all company and showroom policies and procedures

Maintain a clean and attractive showroom in accordance with our visual standards

In cooperation with the Visual Merchandising and Operations teams, assist with merchandising and managing the showroom inventory

Become proficient in and train staff on the company’s point of sale and operating systems - oversee staff compliance with company procedures and operating processes

Maintain sales floor and all other showroom areas, including stock room, in an organized manner to enhance safety and efficiency

Coordinate with internal teams to drive successful showroom product resets, build outs, and installations

Coordinate activities to facilitate shipping and receiving in accordance with established procedures

Contract appropriate external resources (cleaning crew, maintenance) to support showroom operations - order and maintain office and cleaning supplies

Ensure showrooms are open and ready for business each day

Routinely communicate store status including sales, returns, aging, personnel and request assistance as needed

Prepare timely monthly reporting in accordance with company requirements

Ensure accurate showroom inventory, sales reports and bank records

Qualification

Retail management experienceSales experienceInterior design knowledgePoint-of-sale systemOrganizational skillsAnalytical skillsTeam playerLeadership abilityCreativityConfidentiality