Workato · 1 day ago
Director, Enterprise Customer Success
United States
Full-time
Remote
Lead/Staff, Director/Executive
$175K/yr - $225K/yr
5+ years expWorkato is a leader in enterprise orchestration, helping businesses streamline operations through its AI-powered platform. The Director of Customer Success for Enterprise will lead efforts to enhance customer experiences, drive retention, and manage a team of Customer Success Managers to achieve strategic outcomes.
Cloud ComputingData IntegrationMarketing AutomationSaaSSales Automation
Responsibilities
Fully own customer outcomes for Workato’s Enterprise customers, including value realization, retention, and identifying the potential leads and opportunities within the customer base from a cross-sell perspective
Develop and deliver an end-to-end customer journey and experience for Workato’s Enterprise customers, driving product adoption and the value customers get from Workato’s platform
Closely partner with all cross-functional teams, especially with Sales, Professional Services, Support, and Product, to create a seamless and rich customer experience
Forecast customer health and churn, and develop programs to improve customer retention
Leveraging data to measure the effectiveness of programs and identify strategic opportunities for improvement
Build and manage a high-performing team of Customer Success Managers, fostering a results-driven culture of collaboration and creativity
Manage escalations following both escalation and de-escalation methods for addressing customer issues
Qualification
Required
5+ years of experience leading customer success teams or equivalent in an Enterprise context (Customer Success Managers, Account Management)
Experience owning retention metrics
Excellent partnership and influencing skills. Demonstrated success working cross-functionally with other departments to get things done
Experience managing medium sized teams (10+)
Experience in account development and building the account strategy ground up to shape into strategic accounts
Experience in influencing & presenting to key decision-makers like CxOs
Growth mindset, positive attitude, empathetic, and high energy
Preferred
Experience implementing AI in the customer success space
Experience working on or with SaaS product-led-growth teams
Consulting background
Experience in B2B SaaS
Experience in deal shaping and crafting
Benefits
Variable compensation
Benefits
Perks
Equity
Company
Workato
Workato is an automation and orchestration platform designed to connect applications, data sources, and workflows across an organization.
501-1000 employees
H1B Sponsorship
Workato has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (2)
2023 (7)
2022 (12)
2021 (6)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$415MKey Investors
Digital Industry SingaporeBattery VenturesRedpoint
2025-11-07Grant
2021-11-10Series E· $200M
2021-01-12Series D· $110M
Leadership Team
Vijay Tella
Co-founder and CEO
Adam Seligman
Chief Technology Officer and GM
Recent News
solutionsreview.com
2025-12-29
Norwest
2025-12-29
Company data provided by crunchbase