Guidehouse · 1 day ago
Managing Consultant - ITSM Architect
McLean, VA
Full-time
Hybrid
Senior Level
5+ years expGuidehouse is a consulting firm specializing in SaaS, PaaS, and Cloud Consulting. The role involves providing technical and management leadership for ITSM architecture design, establishing goals, and directing ITSM solution development while interfacing with senior management on strategic decisions.
AdviceConsultingManagement Consulting
No H1B
Security Clearance Required
Responsibilities
Provide technical and management leadership for ITSM architecture design with domain expertise in ITIL v4 and ServiceNow CSDM
Establish architectural goals and plans that meet enterprise service management objectives
Direct and control ITSM solution development with overall responsibility for governance frameworks, integration strategy, and technical staffing
Interface with senior management on strategic architecture decisions
Design and implement ServiceNow ITSM solutions aligned with business requirements and best practices
Lead architecture planning for ITSM modules (Incident, Problem, Change, Knowledge, CMDB)
Collaborate with stakeholders to gather requirements and translate them into technical designs
Ensure platform scalability, security, and compliance with organizational standards
Develop integration strategies with third-party systems and enterprise tools
Provide technical leadership and mentorship to ServiceNow developers and administrators
Conduct system health checks and performance tuning
Stay current on ServiceNow releases and recommend upgrades or enhancements
Qualification
Required
ServiceNow Certified System Administrator (CSA) Certification
ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM) Certification
A Bachelor's Degree is required
A Minimum of FIVE (5) years of ServiceNow platform experience, with a minimum of THREE (3) years in ITSM architecture roles
Proven track record of designing and implementing ITSM solutions at enterprise scale
Strong understanding of ITIL processes and frameworks
Expertise in ServiceNow scripting (JavaScript, Glide API)
Knowledge of integrations (REST, SOAP, MID Server)
Familiarity with CMDB design and data modeling
Excellent communication and stakeholder management skills
Ability to lead technical discussions and drive consensus
Preferred
Advanced ServiceNow certifications (e.g., Certified Application Developer, Certified Technical Architect)
Experience with additional ServiceNow modules (ITOM, HRSD, CSM)
Knowledge of automation and orchestration tools
Familiarity with Agile methodologies and DevOps practices
Exposure to cloud platforms (AWS, Azure) and security compliance frameworks
Experience in multi-instance or global deployments
Benefits
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
Company
Guidehouse
Guidehouse offers consulting services for public and commercial markets with expertise in management, technology, and risk consulting.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.75MKey Investors
Mission Daybreak
2023-11-06Acquired
2023-02-16Grant· $0.75M
Leadership Team
Scott McIntyre
Chairman and CEO
Alicia Harkness
Partner
Recent News
Washington Technology
2025-11-20
Washington Technology
2025-11-19
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