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Paychex · 1 day ago

Relationship Manager 9a-6p EST

Cincinnati, OH

Contract

Onsite

Mid, Senior Level

$55K/yr - $94K/yr

5+ years exp

Paychex is a leader in simplifying HR, payroll, and benefits for American businesses. The Relationship Manager is responsible for developing and maintaining positive relationships with top tier clients, advocating for their needs, and driving business results through effective collaboration with internal departments and vendors.

AccountingBookkeeping and PayrollFinancial ServicesHuman ResourcesSoftware

Responsibilities

Builds strong client relationships. Must be adaptable, strong time management and prioritization skills to provide customized quality service in an effort to retain and grow clients' utilization of Paychex services

Provides high level customer service support to top tier clients to streamline client contact points, providing professional and personalized customer service. Anticipates clients' needs and recommends new products, service enhancements and efficiencies to clients

Responds to client communication (phone, emails) in a timely, professional manner to resolve escalated issues, including payroll and ancillary product matters, “how-to” product inquiries, training needs and system issues

Responsible for client retention and building relationships through presentations and communications with key client personnel. Acquires a thorough understanding of clients' businesses, objectives, and strategic business plans

Conducts client visits for current clients, both for clients experiencing difficulties or upon client request, to maintain and/or strengthen client relationships

Serves as coordination and communication channel lead for internal Paychex departments. Acts as liaison to resolve client issues regarding payroll and ancillary products to ensure client satisfaction and profitability requirements

Identifies and analyzes major trends or issues and assumes responsibility for resolution or escalation to management to ensure ongoing client satisfaction and revenue retention

Analyzes data to identify present and future performance gaps and trends; translates gaps and organizational needs into an action plan. Identifies needs that can be met through Paychex offerings and those that require alternative approaches or process improvements

Plans, coordinates and implements client activities and strategic programs for Paychex. Partners with sales, training departments, internal departments and operations to ensure client satisfaction and education on our products

Provides clients and management team with regular reporting, communication and status updates to ensure client satisfaction. Positions the appropriate management and executive Paychex staff with key stakeholders at the assigned clients business

Maintains knowledge of industries, relevant systems and Paychex product offerings, as well as changes in federal, state, and local wage tax law and policies to ensure Paychex products meet the needs of the client