Resolve Pain Solutions ยท 3 weeks ago
EHR Support and Training Specialist
Atlanta, GA
Full-time
Onsite
Entry, Mid Level
1+ years expResolve Pain Solutions is seeking an EHR Support and Training Specialist who excels at the human side of technology. This role involves providing hands-on EHR assistance, delivering effective training, and driving adoption of best practices to support clinical teams in their daily workflows.
BillingHealth CareMedical
Responsibilities
Serve as the first line of support for providers and clinical staff, troubleshooting EHR issues onsite or remotely with patience, empathy, and professionalism
Create, maintain, and improve a library of quick guides, standard operating procedures, and video walkthroughs that drive system adoption and efficient use
Lead EHR training sessions for new providers and clinical staff, ensuring proficiency in documentation, ordering, and daily workflows from day one
Work directly with providers and medical assistants by observing real workflows, identifying pain points, and offering immediate guidance to improve efficiency and confidence
Act as the voice of the end user by collecting feedback from clinics, identifying recurring issues, and partnering with the Applications Manager to address systemic opportunities
Qualification
Required
One to three plus years of experience supporting eClinicalWorks or a comparable clinical EMR system
Demonstrated experience creating training materials such as guides, one pagers, or workflow documentation
Strong understanding of clinical operations and provider documentation workflows
Excellent written and verbal communication skills with confidence presenting to providers and clinical staff
Preferred
Previous experience serving as a clinical superuser or workflow champion
Background in clinical operations such as medical assistant, licensed practical nurse, registered nurse, or practice manager
Company
Resolve Pain Solutions
Resolve Pain Solutions partners with pain management practices to provide administrative support and expand service areas.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Charles A. Howell, CPA
Chief Financial Officer
Company data provided by crunchbase