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Chase · 3 weeks ago

Small Business US Loyalty and Retention Relationship Manager - Payment - Associate

2118 E Elliot Rd, Tempe, AZ, 85284, US

Full-time

Onsite

Mid, Senior Level

5+ years exp

Chase is a leader in serving small and medium-sized business clients through banking and payments solutions. The Payments Relationship Manager I will assist business bank clients in completing their Merchant Services digital onboarding application, coordinating with various internal teams to ensure a smooth onboarding process.

BankingFinancial Services

Responsibilities

Proactively reach out to clients to obtain necessary information/documentation to complete digital onboarding application

Serve as the main point of contact for clients during the onboarding phase, until WKO CAU or Credit Ops, have decision the application

Coordinate with Sales Team to offer North American Platform/Global products if Janus is not a compatible platform

Work closely with internal teams, WKO CAU, Credit Ops, Sales, Product and Customer Experience to ensure smooth client onboarding and promote processes improvements

Protects the firm by following sound risk management protocols and adhering to regulatory requirements

Qualification

Merchant services knowledgeRelationship managementAnalytical skillsProblem-solving skillsClient-first mindsetProfessionalismInterpersonal skillsCommunication skillsAttention to detailSelf-motivatedIntegrity

Required

Strong knowledge of the merchant services industry, products and services and diverse types of businesses, industries, markets, financial and economic concepts

Strong analytical and problem-solving skills

Proven cross-functional partnership and resourcefulness to solve customer needs

Strong interpersonal and communication skills, with a client-first mindset

Ability to manage multiple clients and projects simultaneously while maintaining attention to detail

Self-motivated with the ability to work independently and as part of a collaborative team

Ability to understand client needs and deliver exceptional service

High Level of integrity and professionalism, and compliance with established controls and regulations