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Canal Bank, a division of Chemung Canal Trust Company · 3 weeks ago

Contact Center Representative I

Elmira, NY, US

Full-time

Onsite

Entry Level

$15/hr - $23/hr

1+ years exp

Canal Bank, a division of Chemung Canal Trust Company, is committed to delivering exceptional customer service and building lasting client relationships. The Contact Center Representative I will support the retail function by answering client inquiries, providing electronic banking support, and maintaining knowledge of the bank's products and services.

Banking

Responsibilities

Answers incoming calls to the Company’s Contact Center; responds to client inquiries as able or identifies Company personnel to respond to inquiries when unable to provide an immediate response

Proactively seeks ways to expand customer relationships in order to achieve customer satisfaction; maintains a working knowledge of the banks products and services

Receives all incoming internet email; responds to client inquiries as able, identifies personnel who can respond to client inquiries when unable to provide an immediate response; tracks the progress of email responses to ensure timeliness

Provides electronic banking support to both internal and external clients; including but not limited to Web Banking, Mobile Banking, Bill Pay, and Link Live

Researches and rectifies Check Card and ATM card transaction processing difficulties for customers in a timely and efficient manner

Provides deposit and loan account support by supplying answers to general inquiries and referring clients to additional products or services in order to meet client needs and deepen relationships

Processes basic banking transactions per client request such as account transfers and stop payments

Accepts, responds to, and/or forwards, as appropriate, client requests for information and documentation

Accurately processes and reviews Mobile Deposit transactions and requests

Opens deposit accounts through online channels, opens all types of personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship

Maintains an awareness and adheres to all policies, procedures and regulations relevant to the Retail Division

Engages in outbound calling and needs assessment to generate qualified referrals for alternate products, channels and other lines of business

Conforms to General Performance Expectations as identified for all employees