UFCU · 1 day ago
Branch Manager- Southpark Meadows
Austin, TX
Full-time
Onsite
Mid, Senior Level
3+ years expUniversity Federal Credit Union (UFCU) is Austin’s largest locally-owned financial institution, dedicated to providing for the well-being of its Members. The Branch Manager will lead the team to grow relationships and provide exceptional service, overseeing all branch operations while ensuring compliance with regulations and policies.
Financial Services
Responsibilities
Effectively coaches frontline staff in the successful promotion and sales of assigned UFCU products and services to meet and exceed both personal and branch sales objectives
Utilizes leadership and motivational techniques to create and maintain a positive work environment and a high-performing, cohesive team
Promotes UFCU’s cultural values and contributes to the success of UFCU’s strategic vision and organizational and team goals. Monitors performance and, if necessary, corrects course to reach established goals
Use principles of continuing process improvement to streamline and enhance branch operations according to UFCU’s strategic initiatives
Responsible for managing the overall ongoing operations of the branch including the staffing, training and employee relations of all branch office employees
Responsible for the branch staff's delivery of personal financial services through the teller, new accounts, loan closing and electronic delivery systems located at the branch. Ensure quality service is provided by all branch employees
Hold staff accountable to goals, initiatives and UFCU’s policies and procedures
Continually seeks opportunities for personal and staff ongoing professional growth and learning
Uses effective staffing and talent management strategies to hire, develop, and grow future leaders; and ensures that team is empowered and professionally trained to achieve maximum productivity, quality of performance, job satisfaction and work-life balance
Performs other duties as assigned
Adhere to all company policies, procedures and business ethics codes
Complete required regulatory Training as assigned
Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations
Qualification
Required
High school diploma or equivalent required
Minimum two (2) years of financial services or retail experience
Minimum two (2) years of general management experience
Minimum three (3) years with demonstrated success selling products within a retail banking environment or financial services industry
Must be bondable
Ability to meet goals and deadlines
Excellent interpersonal, verbal and written communication skills required
Must demonstrate a passion for people and service, as well as a dedication to building relationships
Ability to work with members and staff tactfully and professionally, both in-person and via phone
Experience coaching and motivating staff
Ability to think strategically as well as tactically while continually seeking sales, service and operations delivery efficiencies
Strong analytical and reporting skills
Preferred
Bachelor's degree in related field preferred
Bilingual in Spanish preferred
Company
UFCU
Empowering our Members to achieve financial success and brighter futures. Federally Insured by NCUA. Equal Housing Lender.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Crowl
CEO & President
Rhonda Pavlicek, MBA, CPA
Executive Vice President of Finance & Risk / Chief Financial Officer
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