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VML · 1 month ago

Senior Program Manager (Commerce)

Chicago, IL

Full-time

Hybrid

Senior Level

$75K/yr - $180K/yr

7+ years exp

VML is a creative agency and consultancy that has merged with Wunderman Thompson to enhance its service offerings. They are seeking a Senior Program Manager to oversee commerce program delivery for a large CPG client, ensuring client satisfaction and managing project profitability across multiple retailers in North America.

AdvertisingMarketing

H1B Sponsor Likely

Responsibilities

Partner with Account leads to provide ongoing client satisfaction

Oversee the development of integrated project and program deliverables across teams and agency partners, handling concurrent workstreams for multiple retailers across North America

Establish and maintain project and program communications

Oversee project estimations and staffing recommendations, while implementing new processes across large workstreams

Ensure calendars and deployment schedules are maintained for multiple operating units globally

Leverage AI where possible to optimize delivery and efficiency

Responsible for project profitability

Plan, track, and approve project expenses, billing, and invoices

Partner with the finance team to develop a consistent profitability and utilization view across all workstreams

Manage resource allocation on an ongoing, weekly basis, and monitor project burn rates, budgets, and reconciliations

Drive projects forward from point A to point B, ensuring excellent and timely delivery

Provide purpose, direction, and motivation to the team

Champion for the work and internal project team by taking notes, following up, building timelines and plans, etc

Build slides, create compelling stories, and manage comprehensive documentation

Qualification

Shopper MarketingCommerce ExpertiseProject ManagementSmartsheetExcelMonday.comWorkdayJiraAI InterestEffective Meeting ManagementOperational Rigor

Required

7+ years of experience in a PMO organization and delivery management, ideally within an agency setting

Shopper Marketing and Commerce experience is a must, with a background in CPG brands and omnichannel programs

Proven track record of managing direct reports

Experience working with integrated agency teams and external partner agencies

Familiarity with Smartsheet, Excel, Monday.com, Workday, and Jira

Interest in AI and how to leverage it as a delivery tool

Strong project management operations skillset, including effective meeting management and capturing actionable next steps

Ability to prioritize tasks, navigate challenges, and build operational rigor

Preferred

Experience with Workfront or Proof HQ is a plus

Benefits

We offer a competitive benefits package

Company

VML

Glassdoor3.7

VML is a global powerhouse born from the unification of Wunderman Thompson and VMLY&R — two of the world's most powerful and accomplished creative agencies with complementary capabilities and geographic strengths.

Founded in 1992

Kansas City, Missouri, USA

10001+ employees

https://www.vml.com

H1B Sponsorship

VML has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (5)

2023 (11)

2022 (13)

2021 (7)

2020 (9)