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Bank of Hawaii · 1 day ago

Manager Home Equity Processing

Honolulu, HI

Full-time

Onsite

Mid, Senior Level

6+ years exp

Bank of Hawaii is seeking a People Manager to lead a team responsible for processing Home Equity Credit Products. This role focuses on operational leadership, process optimization, and strategic initiatives to enhance service delivery and compliance.

BankingFinanceFinancial ServicesWealth Management

Responsibilities

Customer and Partner Coordination: Oversees coordination with customers and partners to ensure smooth application processing. Resolves escalated and complex issues, and implements service strategies that enhance client satisfaction and operational efficiency

Process Oversight and Compliance: Leads the team in managing documentation and closing activities. Makes exception decisions within authority and ensures compliance with regulatory requirements and internal controls

Operational Strategy and Training: Designs and implements training programs and process improvements to address inefficiencies and compliance risks. Monitors performance metrics and drives continuous improvement initiatives

Policy and Project Leadership: Leads updates to policies and procedures to reflect regulatory changes and business needs. Represents the unit on cross-functional projects and task forces, contributing to system enhancements and process redesign

People Management: Provides strategic leadership on all aspects of people management while modeling our leadership principles. Cultivates an environment where people are empowered to grow, take initiative, and succeed through clear direction, continuous coaching, and shared celebration

Performs other responsibilities and duties as assigned

Qualification

Home Equity LendingBusiness AcumenLeadership ExperienceMicrosoft OfficeProject ManagementCustomer ExperienceRelationship ManagementCritical ThinkingNegotiating Skills

Required

Bachelor's degree in business administration, communications, or a related field. Equivalent work experience may be considered in lieu of degree

Minimum 6 years of experience in general banking, deposit, consumer lending, or home equity lending, including direct client service and problem resolution. Minimum 3 years of leadership experience

Proficient with Microsoft Office applications

Advanced knowledge and skill proficiency in business acumen, consumer lending, customer experience, decision making and judgement, planning, and product/service knowledge

Intermediate knowledge and skill proficiency in consultation, critical thinking, laws and regulations, and people management

Strong sales, marketing, negotiating, and relationship management skills. Effective project management and organizational abilities

Ability to develop key partnerships across departments to implement efficiency and cost control initiatives

Strong communication and critical thinking skills