Technical Systems Support Analyst jobs in United States
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The Hiring Group · 3 weeks ago

Technical Systems Support Analyst

positionCharlotte, North Carolina, United States
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$55K/yr - $65K/yr
date2+ years exp

The Hiring Group is seeking a Technical Systems Support Analyst to help keep their in-location technology running smoothly. This role involves resolving complex system issues and ensuring franchise partners and end users have a reliable experience.

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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Acting as the primary technical expert for in-location technology platforms
Troubleshooting system issues for Members and Franchises
Supporting software used for scheduling, reporting, member engagement, and retail
Identifying repeat problems and helping design long-term system fixes
Documenting solutions, workflows, and best practices for internal teams
Collaborating with vendors and internal stakeholders to improve system performance
Assisting with testing, launching, and supporting new technology tools

Qualification

Technical support experienceSystems analysisCRM experienceZendesk experienceE-commerce platformsUser-friendly communicationProcess-driven mindsetProblem-solving skillsAttention to detailOrganizational skills

Required

2–4 years of experience in technical support, systems analysis, or platform support mainly Level 1 and Level 2
Experience working with business systems such as CRMs, POS platforms, or SaaS tools
Experience with Zendesk or comparable help desk ticketing system
Strong problem-solving skills and attention to detail
Ability to explain technical issues in a clear, user-friendly way
Comfort working in a ticket-based or service desk environment
Highly organized and process-driven mindset

Preferred

Previous experience with e-commerce platforms such as Shopify a plus

Benefits

Medical, Dental, and Vision Insurance
401(k)
PTO
Short Term Disability and Long Term Disability

Company

The Hiring Group

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The Hiring Group is a technical staffing and recruiting firm that delivers contract staffing, direct placements and payroll services.
dateFounded in 2014
location
Greenville, South Carolina, USA
people-size51-200 employees
web-link
https://thehiringgroup.com

H1B Sponsorship

The Hiring Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (2)
2021 (4)

Funding

Current Stage
Growth Stage

Leadership Team

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Brooks Israel, MBA
Co-Founder and Managing Partner
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Chris Yarrow
Co-Founder and Managing Partner
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Company data provided by crunchbase