Illumina · 1 day ago
On-Site Field Service Engineer 2 - Burlington, NC
United States
Full-time
Onsite
Entry, Mid Level
$75K/yr - $112K/yr
2+ years expIllumina is a company focused on expanding access to genomic technology to enhance health equity globally. The Onsite Field Service Engineer 2 position is responsible for providing on-site customer product support, troubleshooting and repairing system problems, and maintaining instrument systems at customer sites.
BiotechnologyGeneticsHealth CareMedical
Responsibilities
Applies company policies and procedures to resolve a variety of issues
Determines a course of action based on guidelines. Modifies processes and methods as required
Works on assignments of moderate scope where problem solving requires application of learned techniques
Builds productive working relationships internally and externally
Provides standard professional guidance and collaborates to resolve mutual problems
Works autonomously and receives little instruction on day-to-day work/new assignments
Exercises judgment within defined procedures and practices to determine appropriate action
Install, upgrade, repair, and maintain instrument systems at customer site
Troubleshoot and repair system problems
Submit service reports, expense reports, and "Bug" reports in a timely manner
Enter work performed in service database in a timely manner
Maintain accurate service spares inventory
Revise/review SOPs
Demonstrated ability to align optical systems
Qualification
Required
Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
Must be highly motivated and have problem-solving ability
Ability to operate as an independent contributor and as a cooperative member of a team
Excellent verbal and written communications skills
Biotechnology/Biomedical industry knowledge, or applicable military experience
Demonstrated experience using electronic troubleshooting equipment; e.g. DVM, Oscilloscope, etc
Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems
Technical knowledge of computer hardware, Windows OS, and networking
Planning, scheduling, and prioritization skills
Benefits
Access to genomics sequencing
Family planning
Health/dental/vision
Retirement benefits
Paid time off
Company
Illumina
Illumina is an innovative technology and revolutionary assays aiming the analyze genetic variation and function.
5001-10000 employees
H1B Sponsorship
Illumina has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (134)
2024 (116)
2023 (159)
2022 (180)
2021 (123)
2020 (111)
Funding
Current Stage
Public CompanyTotal Funding
$1.28BKey Investors
Bank of America
2024-09-06Post Ipo Debt· $500M
2023-01-04Post Ipo Debt· $750M
2000-07-28IPO
Leadership Team
Steven Barnard
Chief Technology Officer, Head of Research & Product Development
Jenny Lei Zheng
SVP & GM of Greater China
Recent News
2026-01-07
Company data provided by crunchbase