Murata Machinery USA, Inc ยท 3 weeks ago
APPLICATIONS SALES SUPPORT ENGINEER
Los Angeles, CA
Full-time
Onsite
Senior Level
$95K/yr - $120K/yr
7+ years expMurata Machinery USA Inc is responsible for fulfilling the operational capability of their CNC lathes and integrated systems. The Applications Sales Support Engineer will ensure customer satisfaction through effective communication, machine installation, and operator training, while also troubleshooting and developing engineering solutions for clients.
Industrial AutomationIndustrial ManufacturingMachinery ManufacturingManufacturing
Responsibilities
Establish and maintain effective working relationships with Murata Machinery USA new and existing customers
Support the machining process concept and creation of Engineered solutions for customers turnkey projects
Communicate proactively on customer requests and submit them with weekly reports outlining any customer interactions and services rendered
Ability to install machines and/or machine accessories for stand alone sales in the Southern CA. area
Install measuring probes, PPG and other process specific peripheral components. Install and qualify appropriate tooling and work holding for turnkey or customer demo projects
Create CNC programs manually and/or by using CadCam programming software
Setup machine and validate process to ensure it meets customers quality and cycle time requirements. Occasionally implement customer requests such as adding tool monitoring, redundant tooling, parametric programming, tool setter, and automation to their process
For customer Turnkeyed projects, perform the machine acceptance runoff with the customer present at our Charlotte, NC facility and then duplicate at their facility after installation. Post acceptance, provide customer personnel with machine operator training instruction and materials
Flexibility to travel to customer facilities domestically and internationally to perform and/or support with machine runoffs and operator training. May require some travel to Murata Machinery USA Inc, NC and/or Murata Machinery Ltd, Japan for specialized projects and training
Maintain project schedules and meet customer deadlines. Must be able to self-manage and work well under pressure, and tactfully communicate with customers and co-workers
Attend customer pre-sale meetings and provide feedback to Engineering, Project Management and Proposals groups with any concerns about part processing, tooling, etc
Understand Fanuc Diagnostic pages and Fanuc Ladder and PLC information to diagnose machine issues, feed this information back to the Service Department and/or Parts department
Trouble shoot machine process issues which may include surface finish issues, chip control, tool life, etc
Troubleshoot Muratec loader programs and Fanuc cycle tables
Set up PPG which includes changing out fixtures, adjusting transducers, perform gage R&R and set-up /program feedback to the machine
Work with Proposal Engineering group to select tooling for new assigned projects
Qualification
Required
BS Degree (or equivalent) in electrical or mechanical engineering or related discipline
7+ years related work experience with CNC Metal Cutting machines and turning applications
Proficient with Solid Works
Proficient with Microsoft Office; Outlook, Excel, Word, and PowerPoint experience
Knowledge of GD&T, tooling, and end user applications in the Automotive, Aerospace, Medical, and Consumer industries
Experience with B2B and one on one customer interfacing
Ability to install machines and/or machine accessories for stand alone sales in the Southern CA. area
Flexibility to travel to customer facilities domestically and internationally
Valid driver's license and good driving record
Must have or be eligible to obtain a passport for international travel
Ability to self-manage and work well under pressure
Ability to communicate tactfully with customers and co-workers
Understanding of Fanuc Diagnostic pages and Fanuc Ladder and PLC information
Ability to troubleshoot machine process issues which may include surface finish issues, chip control, tool life, etc
Ability to set up PPG which includes changing out fixtures, adjusting transducers, perform gage R&R and set-up /program feedback to the machine
Ability to work with a variety of metal cutting machines and precision measuring instruments
Ability to write reports, data spreadsheets and emails using a PC/Laptop
Company
Murata Machinery USA, Inc
Murata Machinery USA is a world leader across its diverse product lines.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase