Able Services · 1 month ago
Concierge
Virginia Beach, VA
Full-time
Onsite
New Grad, Entry Level
$17/hr - $20.70/hrABM Industries is a leading provider of facility solutions with a wide range of services. The Concierge role involves fulfilling customer requests, resolving concerns, managing visitor access, and providing various services to residents while ensuring a welcoming environment.
Building MaterialConstructionReal Estate
Responsibilities
Reports to and collaborates with management of the facility related issues
Fulfill customer/resident requests
Resolve resident concerns
Manage solicitors that may enter the community
Know the emergency key procedures (Key Track, Knox box locations, fireman elevator keys, lock-outs, etc.)
Monitor cameras
Ensure all visitors have been properly greeted and registered
Manage key issuance policy, and control keyboard
Answer phones using site specific telephone greeting standards
Administer packages and distributes mail to resident's boxes
Provide Concierge services for residents (Dry cleaning, event planning, local directions, etc.)
Assists residents with move-in and move-out procedures
Assemble collateral packages for prospective residents
Offer prospective residents information regarding the community
Write work orders and ensure they are given to the appropriate staff member
Follow up on resident service requests
Conduct courtesy calls to residents (i.e. cabs, packages, deliveries)
Adhere to all Able safety procedures regarding the proper use of personal protective equipment (PPE) as tasks dictate
Supports and follows Able Engineering Services’ operational policies and standards
Supports and follows Able Engineering Services’ safety program
Perform related duties as required with a 'can do, will do' attitude
Qualification
Required
Exceptional customer service, organizational, and follow-through skills
Outgoing personality-enjoys face to face interaction with customers
Self-motivated and able to work with limited supervision
Ability to set priorities, handles multiple tasks, and meets deadlines
Strong communication skills, both oral and written skills
Basic computer experience on Microsoft Office Products and Internet Navigation
Demonstrates commitment to deliver outstanding customer service
Takes ownership to personally resolve customer problems (or find someone who can)
Listens well, asks clarifying questions, and checks for agreement with customers
Committed to following-up with customers in all instances in a timely manner
Creates a personal connection with customers - smiles, warm greetings, acts friendly and respectful, listens
Preferred
College education preferred
Benefits
Health insurance (medical, dental and vision)
401(k) plan with immediate vesting
Short and long-term disability
PTO
Paid holidays
More
Company
Able Services
Able Services is a real estate company located in San Francisco.
Founded in 1926
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-25Acquired
Leadership Team
P
Paul Bensi
Founder and Chief Executive Officer
Recent News
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