Heartbeat · 11 hours ago
Account Supervisor
New York, NY
Full-time
Onsite
Senior Level
$74K/yr - $116K/yr
5+ years expHeartbeat is a full-service agency for healthcare Challenger Brands, focusing on unique strategies and integrated campaigns. The Account Supervisor role involves strategic input, tactical planning, and managing junior account staff while maintaining positive client relationships and ensuring high-quality agency output.
AdvertisingMarketing
Responsibilities
Drives the process and details, and develops tactical plans. Forecasts budgets
Develops and administers clients’ budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates
Raises client awareness as to when changes in client direction affect estimates
Thorough knowledge of contract and its implications
Sound decision making regarding hours dedicated to jobs, what to prioritize
Thorough knowledge of all basic financial tools necessary to account management
Solution oriented. Knows when things might get off track in agency operations. Uses experience and judgment to proactively solve for potential problems before they get too big. Ability to solve client issues, independently moderate conflicts and influence management decisions
Takes on wider, informal leadership responsibilities within the agency
Provides clear and fair direction & feedback to junior account staff
Deep, expert understanding of the therapeutic category, the audience and at least two channels. Basic knowledge of at least one other category, and another audience
Continuously learning technology
Demonstrates and applies extensive and expert knowledge of assigned brands
Successfully serves as point of authority and/or source of advice for therapeutic area
Ensures team adherence to agency process. Identifies issues and leads problem resolution
Develops communication objectives & strategies (e.g. marketing/ brand platform briefs). Has the ability to see the big picture and identify the key/broad issues while still driving the process and details
High-level analysis of category, research, and competitive data
Analyzes and extracts findings/issues from all available marketing data
Active in strategic development
Demonstrates passion for the brand
Develops marketing/ brand platform briefs). Owns the agency process. Shows resourcefulness and thoroughness in developing tactical plans, including budgets and timelines
Supervises and effectively manages the production of client-approved marketing tools
Collaborates on creative brief development
Assumes responsibility for the writing and preparation of marketing communications plans and proposals
Communicate key Client issues/ initiatives to team accurately and in timely manner
Demonstrates the ability to think creatively and strategically
Basic knowledge of PHCG businesses, offerings, and tools
Builds trusting relationships with client counterparts. Is seen as strategic, integral to the account, and offering added value
Frequent, positive client contact with key clients
Ensures everyone focused on brand strategy and positioning: client, account team, and other internal departments
Understands, communicates and advocates the agency POV (point-of-view)
Ensures client is kept apprised of all account activity: this includes ultimate responsibility for ensuring that appropriate written reports are delivered accurately and quickly
Presents complex data or messages in clear, succinct, compelling manner to clients
Lead role in ensuring timely, accurate client documentation & correspondence
Qualification
Required
Bachelors degree required
5+ years experience in an integrated agency
Open to travel
Exhibits Integrity and Trust
Exhibits Self Development
Preferred
MBA, Masters in Marketing or related field
Experience in healthcare communications environment
Benefits
Medical coverage
Dental
Vision
Disability
401K
Parental and family care leave
Family forming assistance
Tuition reimbursement
Flexible time off
Company
Heartbeat
Heartbeat is a full-service marketing agency for healthcare Challenger Brands.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James Talerico
President | Chief Creative Officer
Stacey Vail
Chief Client Officer at HEARTBEAT
Recent News
2025-07-31
Company data provided by crunchbase