Customer Service Manager - State Farm Agent Team Member jobs in United States
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State Farm Agent · 4 weeks ago

Customer Service Manager - State Farm Agent Team Member

positionSunrise, FL
timeFull-time
remoteOnsite
seniorityMid Level
money$40K/yr - $60K/yr

State Farm Agent is a growing agency with a mission to help people manage risks and realize their dreams. They are seeking a Customer Service Manager to provide excellent customer service, educate clients on insurance options, and support the agent in marketing efforts.

Auto InsuranceFinanceFinancial ServicesHealth InsuranceInsuranceLife Insurance

Responsibilities

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Work with the agent to establish and meet marketing goals
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
Maintain a strong work ethic with a total commitment to success each and every day

Qualification

Personal Lines LicensesCustomer serviceBilingual - SpanishOrganizational skillsProblem solvingTeam environmentMulti-taskingInterpersonal skillsCommunication skillsSelf-motivatedDetail oriented

Required

Interest in marketing products and services based on customer needs
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Experience in a variety of computer applications, particularly Windows
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Achieve mutually agreed upon marketing goals
Ability to conduct interviews in the office
Ability to assess customer needs and conduct effective interviews
Ability to effectively relate to a customer
Personal Lines Licenses (must have currently)
Courses on ethical and customer centered sales practices will be required
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
Must be available to work the following schedule: Monday - Friday, 8:45am to 5:15pm

Preferred

Bilingual - Spanish preferred

Benefits

Simple IRA
Group Life Insurance Benefits
Health benefits
Paid time off (vacation and personal/sick days)
Growth potential/Opportunity for advancement within my agency

Company

State Farm Agent

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At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
dateFounded in 1922
location
Bloomington, Illinois, USA
people-size10001+ employees
web-link
https://www.statefarm.com/

Funding

Current Stage
Late Stage

Leadership Team

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Fawad Ahmad
SVP - Digital & Customer Experience and Chief Digital Officer
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Recent News

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Company data provided by crunchbase