Case Western Reserve University · 3 weeks ago
Assistant Director for Orientation & New Student Programming
Cleveland, OH
Full-time
Hybrid
Entry, Mid Level
$22.13/hr - $22.13/hr
2+ years expCase Western Reserve University is committed to enhancing the student experience through effective orientation and transition programs. The Assistant Director will lead the development and implementation of strategies to support new students and their families, collaborating with various campus partners to ensure a successful transition process.
E-LearningEducationUniversities
Responsibilities
Provide direct leadership in the planning, organizing and implementation of the orientation and transition process, which takes place from May through October and focuses specifically on the logistics and implementation of Discover Week (a week-long series of transition-based programming for new students and their families as well as Discover Days in January. Oversee the Case Western Reserve University Orientation Large Group Committee in order to relay significant information to campus partners and the campus community regarding the orientation and transition process for new students. Oversee all orientation leader staffing for the in-person orientation programs. (30%)
Provide primary leadership for the recruitment and selection, and of the orientation executive board and over 150 orientation leaders. Collaborate with University Marketing and Communications on outreach materials and social media posts, organizing and facilitating the required information sessions for all interested students, and coordinating the application and interview process. This involves staying on top of nominations, applications, organizing the review process and coordinating all interview activities. (30%)
Assist in coordinating training for the orientation executive board and the general orientation leaders for both the spring training course as well as the week of training in August prior Discover Week. Lead training sessions when needed. Outreach to campus partners to build a training schedule in collaboration with the professional staff and orientation executive board. Take the lead in sending out regular communications to campus partners, coordinating all space and room reservations for Discover Week, Discover Days, and training. (20%)
Work closely with the director to administer and use discretion over the events budget/plan budget needs; analyze program plans on both a short- and long-range basis by considering past requirements, expenditures, current programs, and future goals. Work closely with vendors and on-campus partners to negotiate/ manage costs for each event. Independently make decisions on best allocation of resources to achieve events strategic goals. Monitor program expenses for the department, authorize routine expenditures, arrange for payment or reimbursement procedures, and maintain accurate records and oversight of financial expenditures within the budget. Perform generalized administrative tasks to support the orientation office. (10%)
Work with the departments in enrollment management and student affairs in leveraging student employees to best service the needs of the division. (2.5%)
Monitor national trends in orientation, higher education and students in transition, provide best practices to inform the office of orientation and new student transitions and be involved in professional associations. (2.5%)
Communicate orientation-related updates on a frequent basis; respond to department inquiries as a representative of enrollment management/orientation. Facilitate presentations for special groups. Pull reports as requested by the department. (2%)
Represent enrollment management/orientation on committees related to orientation and new student transitions (2%)
Perform other duties as assigned. (1%)
Qualification
Required
2 years professional work experience in higher education
Bachelor's degree required
Valid driver's license required
Must be a leader who is willing to meet aggressive student retention and satisfaction goals
Must be flexible, willing to work evenings and weekends and to travel
Ability to juggle multiple tasks and possess excellent oral and written communication skills
Strong aptitude to work as part of a team required
Enthusiasm for higher education and a strong customer service orientation required
Proven success working in a collaborative environment, while simultaneously being able to work with minimal supervision
Creativity and energy are highly valued
Proficient with personal computer office applications, e-mail, Google apps, and internet
Ability to learn software applications specific enrollment management and orientation, as well as customer service and customer relations management applications
Ability to develop, enhance and nurture relationships with incoming first-year students and transfer students and their families while providing consistent, accurate, and usable information to encourage the matriculation of these prospective students in accord with the academic and professional goals of the university
Must demonstrate a customer service orientation and ability to collaborate with students, parents, staff, and outside organizations
Must be able to interpret and explain university policies and the admission process to prospective students and parents
Excellent written and oral communication skills; superior organizational, reporting, and analysis skills mandatory
Ability to read, comprehend and synthesize quickly
Ability to work under pressure and meet deadlines
Individuals must be mature, professional, and discreet
Self-motivated and demonstrate leadership skills and possess the ability to work in teams, multitask, and facilitate programs
Meticulous attention to detail
Ability to be diplomatic in a high pressure atmosphere
Respect for confidentiality
Strong facility with end-user technology such as laptop computers, smart phones, and tablets
Ability to learn new software programs quickly required
Superior knowledge of the university
Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university
Willingness to learn and utilize Artificial Intelligence (AI)
Ability to meet consistent attendance
Ability to interact with colleagues, supervisors and customers face to face
Preferred
Experience in orientation, parent and family programs, student success and retention, student affairs, transfer and new student transition, or first-year experience and/or advising preferred
Master's degree preferred
Benefits
Excellent healthcare
Retirement plans
Tuition assistance
Paid time off
Winter recess
Company
Case Western Reserve University
Case Western Reserve University is among the nation's leading research institutions.
5001-10000 employees
H1B Sponsorship
Case Western Reserve University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (103)
2023 (114)
2022 (123)
2021 (86)
2020 (134)
Funding
Current Stage
Late StageTotal Funding
$1.17M2015-10-12Grant· $1.17M
Leadership Team
Caden Kacmarynski
Co-Founder and President - Case Quantum Computing
Christine Kush
Associate Dean, Corporate Partnerships and Executive Education
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