Canals · 2 weeks ago
Solutions Engineer - Integrations
United States
Full-time
Remote
Mid LevelCanals is a fully remote startup transforming the industrial supply chain with AI. The Solutions Engineer will help distributors implement, integrate, and scale successfully on Canals, playing a key role in onboarding new customers and ensuring smooth system connections.
Computer Software
Responsibilities
Partner with CSMs during onboarding to configure and validate integrations, ensuring customers go live smoothly
Act as a technical subject matter expert during customer calls, explaining complex concepts clearly to non-technical stakeholders
Investigate and resolve integration and data issues using APIs, SQL, and platform logs
Collaborate closely with Engineering to debug, escalate, and document technical issues
Contribute to the creation of internal tools, setup templates, and technical documentation to streamline future implementations
Provide light support coverage via email or chat for technical troubleshooting
Serve as a bridge between Product, CS, and Engineering — helping translate customer needs into actionable improvements
Qualification
Required
Strong understanding of APIs and how they work
Comfortable with SQL and basic database configurations
Excellent communication skills and ability to explain technical concepts to non-technical users
Experience in a customer-facing technical or implementation role
Highly organized and collaborative; thrives in a cross-functional environment
Preferred
You've worked directly with ERP systems (e.g., Eclipse, Epicor, SAP, Infor) or supported data integrations with them
You have experience supporting enterprise customers with complex technical environments and multiple stakeholders
You've worked directly with APIs (testing endpoints, building integrations, or connecting systems)
You have project management experience — managing timelines and deliverables across multiple customers
You've worked in early-stage startups and helped define technical processes from scratch
You have experience supporting non-technical customers in complex operational industries (e.g., distribution, logistics, manufacturing)
Benefits
Remote-first, flexible work environment across North and South America.
All star team with diverse backgrounds to collaborate with and learn from
Company
Canals
Canals provides software that automates order entry, accounts payable, and purchasing workflows in distribution.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase