SIRITECH SOLUTIONS CORP · 3 weeks ago
Jr Help Desk Analyst 1 (Courtroom Technician)
Augusta, ME
Full-time
Onsite
New Grad, Entry LevelSIRITECH SOLUTIONS CORP is seeking a Junior Help Desk Analyst 1 who will serve as a Courtroom Technician providing frontline technical support for courtroom technology. The role involves supporting various devices, troubleshooting issues, and ensuring high-quality customer service in high-pressure environments.
Information Services
Responsibilities
Provide in-person and remote technical support in courtrooms and Judicial Branch facilities
Support and troubleshoot Tier 1 issues for desktops, laptops, printers, scanners, and peripherals
Set up, operate, and support audio/video equipment, document cameras, mixers, listening devices, and presentation software
Support and host remote video proceedings using platforms such as Zoom
Support VOIP desk phones, videoconferencing, and telecommunication systems
Install, repair, replace, and maintain hardware and software statewide
Support systems used for electronic court records
Assist with Help Desk Tier 1 tickets and escalate issues appropriately
Maintain hardware inventory (serial numbers, locations, users, status)
Ensure secure and reliable operation of information systems
Assist in documenting procedures, drafting work orders, and coordinating with vendors and OIT
Support and participate in IT training for Judicial Branch employees
Work with multiple platforms including Windows, OSX, Google, Unix, Android, IOS, and related technologies
Qualification
Required
Experience supporting video conferencing and audio-visual equipment
Basic working knowledge of audio equipment
Experience diagnosing and resolving Tier 1 computer issues
Multi-platform support experience (Zoom, Windows, OSX, Google, Unix, Android, IOS)
Strong communication, customer service, and interpersonal skills with the ability to explain technical issues in layman terms
Ability to work in high-stress environments and manage competing priorities
Strong problem-solving, time management, and organizational skills
Ability to learn, retain, and apply technical training
Knowledge of legacy, current, and emerging technologies
Valid drivers license required
Benefits
Mileage will be reimbursed
Company
SIRITECH SOLUTIONS CORP
SiritechSolutions Corp (“Siritech”) is an IT professional services firm providing expertise to empower clients’ businesses.
Founded in 2023
51-200 employees
H1B Sponsorship
SIRITECH SOLUTIONS CORP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (7)
Funding
Current Stage
Growth StageCompany data provided by crunchbase