ABB · 1 day ago
Customer Support Team Lead
Lake Mary, FL
Full-time
Onsite
Senior Level
5+ years expABB is a global market leader focused on helping industries progress in a leaner and cleaner way. In this role, you will provide technical and order-related assistance to customers while leading your team in managing complex cases and driving departmental performance.
AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics
Responsibilities
Track team performance by using SF cases, the telephony system, and other KPI to ensure a high level of customer satisfaction
Drive department performance by monitoring our system, such as Salesforce, and accepting cases in 24 hours or less, completing the cases on time, keeping cases updated, etc
Lead the team through complex cases that demand uniting members to reach a resolution
Troubleshoot failures with customers and coordinate with the correct team for prompt, professional solutions
Keep management and other stakeholders informed of systematic failures and other customer issues on a regular basis
Drive ideas that can improve the effectiveness of the team and the business by looking for best practices
Qualification
Required
High School diploma and 7+ years' experience or Associates degree and 5+ years' experience (preferably customer service in manufacturing environment)
Proficient Sales Force, SAP and other ABB tool
Lean six sigma certified is ideal
Extensive knowledge in ABB products RMAG Breaker, Reclosers, RER620 relays
Experience testing equipment and with test protocols
Demonstrated data analysis skills
Preferred
Bachelor's degree in business or engineering preferred
Benefits
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High-Deductible Health Plan (with a Health Savings Account) called the High-Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
11 paid holidays
Company
ABB
ABB provides electrification and automation solutions for various industries.
10001+ employees
H1B Sponsorship
ABB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (51)
2023 (58)
2022 (63)
2021 (52)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
$548.55MKey Investors
European Investment Bank
2023-11-21Post Ipo Debt· $545.85M
2013-09-23Grant· $2.7M
2001-04-06IPO
Leadership Team
Morten Wierod
CEO
Håvard Devold
Vice President, Market Development, Country Technology manager
Recent News
2025-12-17
Company data provided by crunchbase