USAJOBS · 3 months ago
GUEST SERVICES REPRESENTATIVE - LAKEHURST
Lakehurst, New Jersey, USA
Full-time
Onsite
New Grad, Entry Level
$15.49/hr - $15.49/hrUSAJOBS is seeking a Guest Services Representative for the All American Inn in Lakehurst, New Jersey. The role involves managing room reservations, guest check-ins, and ensuring a high level of customer service while maintaining the front desk operations.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Receives and confirms room reservations by letter, telephone, email, or personal contact
Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed
Ensures that only authorized patrons use government-sponsored quarters
Calculates and posts charges to patrons' accounts and balances totals with control records
Accepts payment, makes change, and presents departing guests checkout statements
Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report
Maintains current checkout list
Maintains and sells sundry sales items to patrons
Maintains a professional appearance and demeanor at all times
Ensures required information is received from guest and entered into guest folio
Prints backup reports from property management system
Ensures housekeeping status of rooms is updated
Records and notifies appropriate person/organization of maintenance problems reported by guests
Ensure front desk area and lobby remains clean
Process Night Audit procedures and close credit card machines nightly
Maintains the lost and found program
Ensures that customer service is the first priority
Performs other related duties as assigned
Qualification
Required
Must be at least 18 years of age
Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service
Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers
Must be able to read, speak, and write English
Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
Founded in 1996
10001+ employees
Funding
Current Stage
Late StageRecent News
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