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Gregory Poole Equipment Company · 3 weeks ago

Corporate Intern - Rental Development Program

Wilmington, NC, USA

Internship

Onsite

Intern

Gregory Poole Equipment Company is offering a paid internship opportunity with their Construction Rental Team. The role involves assisting with rental coordination functions while completing the Rental Development Program, which includes training and customer service responsibilities.

AutomotiveManufacturingReal EstateTransportation

Responsibilities

Participation in GPEC’s Rental Development Program includes a combination of classroom training, rep ride-a-longs and jobsite visits, job shadowing, and on the job training

Accepts and coordinates customer inquiries, requests (phone, walk-in or mail) for rental equipment and closes rental agreements by interfacing and negotiating with customers

Provides rental customers’ price quotes and equipment availability and delivery schedule information

Manages or resolves customer’s rental complaints and problems to the best customer satisfaction level possible

Daily monitors and coordinates rental equipment hauling schedule to ensure timely equipment delivery and pick-up; and immediately contacts customer with any schedule updates, modifications or delivery problems

Serves as a liaison between departments and branches for rental equipment pricing, availability, transportation, and repair. etc

Assists with telephone collection of past due rental payments

Ensures rental units are operational by coordinating repairs and maintenance with rental service technicians

Approves some equipment service work orders

Maintains current and accurate fleet service records for each unit

Coordinates daily transportation of rental equipment

Maintains current inventory usage records and ensure accurate and timely billing

Expedites customer credit applications in a timely manner allowing them to rent equipment

Verifies gate logs ensuring equipment is tracked for inventory security

Maintains rental files and contracts (i.e. rental contracts, certificates of insurance, etc.) and periodically purges and prepare them for storage

Timely process rental equipment related purchase orders

Qualification

Customer ServiceMicrosoft ExcelMicrosoft WordMechanical KnowledgeCommunication Skills

Required

College junior or senior pursuing a related BA/BS or graduate degree in Marketing, Information Management, Economics, Statistics, Math, Accounting or related field

Basic mechanical and product knowledge is desirable

Must be able to work for long periods while seated

Must have ability to clearly communicate with customers on the phone or in person

Excellent customer relations are a must

Required basic level skill with keyboard and Microsoft software, preferably Excel and Word

Driver's license