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Torq · 1 day ago

Customer Success Engineer MSSP, U.S.

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Torq is a rapidly growing company in the cybersecurity space, recognized for its innovative AI security solutions. As a Customer Success Engineer, you will be instrumental in helping customers fully utilize the security hyperautomation platform, providing technical support and insights to ensure their success.

Computer & Network Security

Responsibilities

Guide customers on their automation journey, ensuring seamless solution adoption and long-term success

Provide expert technical support, resolving complex challenges and ensuring a world-class experience

Collaborate with product and engineering teams to shape Torq’s roadmap based on customer feedback and emerging trends

Stay up-to-date with the latest developments in security and automation to provide cutting-edge insights to our clients

Qualification

SOAR/Automation technologiesSecurity expertiseAPI integrationCustomer-facing experienceScriptingSecurity operations centers (SOC)Cloud environmentsEDR technologiesSIEM technologiesExceptional customer experienceProblem-solvingCollaborationAdaptability