ServiceNow CMDB Owner jobs in United States
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IntePros · 1 week ago

ServiceNow CMDB Owner

positionChandler, AZ
timeContract
remoteHybrid
senioritySenior Level
date5+ years exp

IntePros is partnering with a rapidly growing ServiceNow partner to identify a ServiceNow CMDB Owner who can take ownership of CMDB design, data quality, discovery integrations, and CSDM alignment across the platform. This hands-on role involves ensuring the reliability of CMDB data to support various IT workflows and collaborating with senior architects to shape CMDB standards.

ConsultingInformation TechnologyStaffing Agency
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Senior Management
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H1B Sponsor Likelynote

Responsibilities

Own the overall structure, health, and governance of the CMDB
Configure, optimize, and troubleshoot ServiceNow Discovery, patterns, probes, and sensors
Maintain and adjust IRE (Identification & Reconciliation Engine) rules to ensure clean, non-duplicated CI population
Implement and manage integrations with external discovery tools such as Dynatrace, NinjaOne, or similar systems
Design and mature CSDM 4.0/5.0–aligned service models, including business, application, technical, and operational service layers
Support lifecycle management, normalization, CI class modeling, relationships, and CMDB audit practices
Build and customize Next Experience / UI Builder interfaces including:
+ Workspace personalization (Service Operations, Strategic Portfolio, custom workspaces)
+ Creating page variants and components
+ Establishing data bindings, context, and declarative actions
+ Modal configurations and layout-driven changes
Partner with development, architecture, and client-facing delivery teams to ensure CMDB supports platform-wide workflows
Contribute to CMDB strategy, discovery roadmap, and CSDM adoption as the organization scales

Qualification

ServiceNow CMDB ownershipDiscovery configurationCSDM implementationIRE rules managementIntegration with discovery toolsNext Experience / UI BuilderWorkshop facilitationAdaptability in startupCommunication skills

Required

5+ years of ServiceNow experience with deep CMDB ownership responsibilities
Proven experience with Discovery configuration and troubleshooting
Proven experience with IRE rules, reconciliation logic, and CI governance
Proven experience with CMDB normalization, relationship mapping, and lifecycle modeling
Experience implementing CSDM 4 or 5, including logical + physical service models
Hands-on Next Experience / UI Builder capabilities: workspace customization, components, data binding, and declarative actions
Experience with discovery integrations (Dynatrace, NinjaOne, BigFix, SCCM, or similar)
Strong communication skills and the ability to run workshops, explain CI architecture, and drive best practices
Comfortable working in a fast-moving startup environment where you'll wear multiple hats

Company

IntePros

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IntePros is an established, woman-owned, privately-held technology and business services consulting agency committed to building long-term relationships and helping more companies leverage the power of a more diverse workforce.
dateFounded in 1996
location
Lexington, Massachusetts, USA
people-size201-500 employees
web-link
http://intepros.com

H1B Sponsorship

IntePros has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (6)
2022 (7)
2021 (6)
2020 (13)

Funding

Current Stage
Growth Stage

Leadership Team

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Loren Kovalcik
CEO
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Company data provided by crunchbase