Senior IT Support Engineer - MSP jobs in United States
cer-icon
Apply on Employer Site
company-logo

My IT Crew · 3 weeks ago

Senior IT Support Engineer - MSP

positionBrooklyn, New York, United States
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$100K/yr - $120K/yr
date5+ years exp

My IT Crew is a leader in the Managed Service provider space since 2016, known for its excellent client satisfaction. They are seeking a Senior IT Support Engineer to provide oversight and mentorship to the team while ensuring performance and facilitating team-building activities.

Information TechnologyRisk ManagementTask Management

Responsibilities

Provide oversight and mentorship to the team in addition to your technical role
Suggest and organize team-building activities
Ensure team performance and understand on metrics
Act as a resource to the rest of the team for rapid decisions and direction
Through Root Cause Analysis, discover training needs and provide coaching

Qualification

Microsoft technologiesIncident managementProblem managementChange managementITIL certificationClient service skillsInterpersonal skillsCommunication skills

Required

5+ years of relevant technical experience with Microsoft end-user and cloud technologies
2+ years of relevant lead experience with multiple technicians
Experience in managing customer expectations
Demonstrable experience in incident, problem, and change management
Excellent ability to present information in a manner that is clear and concise
Very strong interpersonal and communication skills with the ability to build effective working relationships, solicit cooperation, and resolve conflicts with a variety of stakeholders both internally and externally
Excellent client service skills, with the ability to create/cultivate trusting relationships with clients and co-workers and remain calm in stressful circumstances

Preferred

ITIL Foundations V3 or V4 certification is highly desired

Company

My IT Crew

twittertwitter
company-logo
Founded and Co-owned by Tobias Levi and Sol Niederman, who share 15 years of technical and business experience in small business and enterprise grade solutions.​ Professional Staffed by Microsoft & CompTIA Certified, Linux/Asterisk professionals with 10+ years of experience.
dateFounded in 2016
location
Brooklyn, New York, USA
people-size51-200 employees
web-link
https://www.myitcrewny.com

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Tobias Levi
CTO
linkedin
leader-logo
Adam Vogels
vCIO
linkedin
Company data provided by crunchbase