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Zurich Insurance · 1 month ago

IT Service Excellence Specialist

Schaumburg, IL

Full-time

Hybrid

Mid Level

$71K/yr - $116K/yr

3+ years exp

Zurich Insurance is a leader in risk management, and they are seeking an IT Service Excellence Specialist responsible for enhancing employee engagement and fostering a positive workplace culture. The role involves analyzing employee feedback, implementing initiatives for improvement, and supporting change management efforts.

Financial ServicesInsuranceProductivity Tools

Comp. & Benefits

No H1B

Responsibilities

Improve I&O Zurich Employee Survey (ZES) response

Increase engagements and enhance alignment with ZNA communications

Further educate managers and employees about technology changes, absorbing function previously performed by Business Transformation team

Support I&O culture, retention and development

Increase employee opportunities for volunteerism and sentiments around rewards and recognition

Verbal and Written Communication – Ability to craft clear, engaging messages and influence stakeholders

Data Analysis & Interpretation – Collect and analyze employee feedback, identify trends, and derive actionable insights

Action Planning & Execution – Translate insights into initiatives that improve engagement and performance

Problem-Solving – Address challenges related to culture, retention, and technology adoption

Change Management – Support readiness and smooth transition during technology and process changes

Collaboration & Relationship Building – Work effectively with managers, employees, and cross-functional teams

Project Management – Plan, implement, and monitor engagement programs and culture initiatives

Digital Literacy & Advocacy – Promote and enable adoption of digital tools and technology enhancements

Employee Engagement Strategies – Design programs to increase survey participation and overall satisfaction

Recognition & Rewards Program Design – Develop initiatives that boost morale and retention

Qualification

Data AnalysisChange ManagementProject ManagementEmployee Engagement StrategiesDigital LiteracyVerbal CommunicationWritten CommunicationProblem-SolvingCollaborationRelationship Building

Required

Bachelors Degree and 3 or more years of experience in the information technology, security awareness and education development or communications area OR

Zurich Certified Apprentice, including Association Degree and 3 or more years of experience in the information technology, security awareness and education development or communications area OR

High School Diploma or Equivalent and 5 or more years' experience in information technology, security awareness and education development or communications area AND

Project Management experience

Benefits

Competitive pay

Comprehensive benefits for employees and their families

Short-term incentive bonus eligibility set at 10%

Company

Zurich Insurance

Glassdoor4.2

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Founded in 1872

Zürich, Zurich, CHE

10001+ employees