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Getty · 1 day ago

Manager, Volunteer Program

Los Angeles, CA

Full-time

Onsite

Mid, Senior Level

$84K/yr - $111K/yr

3+ years exp

Getty is committed to creating a welcoming workplace that reflects the various backgrounds of the communities we serve. The Manager of the Volunteer Program oversees the recruitment, training, engagement, and retention of volunteers, ensuring exceptional visitor experiences at the museum.

Museums & Institutions

Responsibilities

Lead the development and daily management of the Volunteer Program, ensuring alignment with Getty’s mission and visitor experience priorities

Collaborate with Visitor & Security Services leadership; participate in weekly management meetings and cross-departmental projects

Serve periodically as Manager on Duty, overseeing operations at the Getty Center or Villa

Develop and implement volunteer engagement strategies, including recruitment, onboarding, training, scheduling, retention, and recognition

Maintain accurate volunteer records, track hours, and prepare reports to evaluate program effectiveness

Partner with department heads to assess volunteer needs and ensure adequate coverage for programs, events, and daily operations

Support and promote Getty’s commitment to equity and inclusion in volunteer engagement

Organize ongoing training, enrichment, and recognition opportunities for volunteers

Act as a frontline ambassador for Getty’s mission, vision, and values, ensuring volunteers are informed and engaged

Monitor internal and external communications (newsletters, website, social media, signage) to support continuity of visitor experience

Manage program budgets in collaboration with the Sr. Budget Analyst

Build relationships with peer institutions to benchmark and share best practices

Qualification

Program managementVolunteer engagementCultural institution experienceMicrosoft Office SuiteTraining facilitationPublic speakingInterpersonal skillsOrganizational skills