Character.AI · 1 day ago
Staff Software Engineer, Site Reliability (SRE)
United States
Full-time
Remote
Senior Level, Lead/Staff
5+ years expCharacter.AI empowers people to connect, learn and tell stories through interactive entertainment. As a Staff Software Engineer in Site Reliability, you will support infrastructure with thousands of nodes and ensure the reliability, scalability, and performance of the service as the user base grows.
AppsArtificial Intelligence (AI)Foundational AIGenerative AIInformation TechnologyMobile AppsSoftware
Responsibilities
Maintain production services and keep them operational
Develop tools, Instrumentation and automation to monitor and optimize the performance and reliability of our service
Develop, implement and maintain automation tools and processes to prevent and mitigate service disruptions
Collaborate with development teams to design and implement scalable, reliable systems, CI/CD processes for deployment
Establish and support SLAs and SLOs for our site
Provide system monitoring and incident alerts
Participate in on-call rotations to provide support for critical incidents and outages
Develop plans for site reliability and disaster recovery
Qualification
Required
5+ years of experience in a development focused DevOps/SRE role within a technology organization that has significant scale
Deep experience with and proven success in developing software tools and automation wherever needed using Python and Golang
Expertise with SQL, Linux, CI/CD, Kubernetes, Terraform to support a site/application within a large multi node infrastructure and a growing user base
Experience working with multiple cloud computing platforms such as GCP is also a must
Demonstrated experience to successfully and reliably troubleshoot technical issues and challenges across a range of platforms and systems
Experience with incident management and event postmortems
Preferred
Familiarity with GPU clusters and/or HPC environments is preferred
Experience with monitoring and logging tools such as Prometheus and Grafana
Hands-on experience scaling a consumer product from early days into hypergrowth
Company
Character.AI
Character.ai provides open-ended conversational applications in which users create characters and converse with them.
51-200 employees
H1B Sponsorship
Character.AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (16)
2023 (6)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$150.08MKey Investors
Andreessen Horowitz
2023-03-23Series A· $150M
2023-01-24Seed· $0.08M
Leadership Team
Karandeep Anand
CEO
Recent News
2026-01-08
2026-01-08
Company data provided by crunchbase