Royal Lahaina Resort · 3 weeks ago
Pool Server (FT) Pineapple Moon Bar 2
Lahaina, HI
Full-time
Onsite
New Grad, Entry LevelRoyal Lahaina Resort is a leading hospitality management company known for its innovative approach in the industry. The Pool Server is responsible for delivering high-quality service to guests, managing food and beverage orders, and maintaining the cleanliness of the pool area throughout their shift.
Hospitality
Responsibilities
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees
Be familiar with the organization of the Restaurant, Beach Bar, Royal Scoop, and In-Room Amenities and know the function of each position
Have thorough knowledge of menus and current specials in applicable outlets
Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner
Pre-bus all tables removing soiled dishes after each course
Ability to use hotel point-of-sale computer systems
Perform cashiering functions by closing checks and preparing end of shift paperwork
Perform opening and closing procedures and side work duties according to station rotation assignment and established checklist
Ensure that tables and side stands are kept stocked, tidy and clean
Maintain a clean environment conducive to the service of alcoholic and non-alcoholic beverages as well as food
Monitor beverage levels and fill as needed
Breakdown trays of soiled dishes and linen in the dish area according to established standards
Consistently upsell food, beverage, and promotional items to guest
Receive food and beverage orders from guests and ensure accuracy upon delivery and collect payment
Offer, prepare and serve pre-paid amenities for Cabanas and poolside guests
Offer pool services to guests while displaying knowledge of various surrounding outlets
Maintain an attractive and safe environment by keeping pool and pool deck free of debris and garbage at all times, especially at the end of the shift
Assist Beach Bar Bartenders with service as needed
Display proper cash handling skills daily
Accurately account for all food and beverage orders in Point of Sale System
Be familiar with fire extinguishers, locations and know how to use them
Ensure overall guest satisfaction
Qualification
Required
High School diploma or equivalent and/or experience in a hotel or a related field preferred
Flexible and long hours sometimes required
Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Ability to stand during entire shift
Must be able to maneuver throughout the pool area while carrying full trays of food & beverages
May be exposed to extreme weather conditions, including excessive heat and cold
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Maintain a friendly and warm demeanor at all times
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all department and hotel required meetings and trainings
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be able to cross-train in other Food & Beverage Outlets
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as assigned or requested by management
Company
Royal Lahaina Resort
Royal Lahaina Resort & Bungalows invites guests to feel at home in the heart of Maui’s storied coast.
Founded in 2021
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase