Case Western Reserve University · 3 weeks ago
Assistant Director, Graduate Program Operations
Cleveland, OH
Full-time
Hybrid
Mid, Senior Level
$53K/yr - $67K/yr
5+ years expCase Western Reserve University is committed to providing a supportive educational environment and is seeking an Assistant Director for Graduate Program Operations. This role involves managing operational support for the graduate programs, coordinating logistics, and ensuring the quality and efficiency of program delivery while collaborating closely with faculty and administrative units.
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Responsibilities
Lead and coordinate all operational aspects of Weatherhead's graduate programs, ensuring cohesion and efficiency across seven programs
Oversee graduate-level course scheduling processes to optimize shared courses and leverage overlap between programs for long-term continuity and quickly adopt process improvement(s) across all programs
Manage academic calendars, Canvas course setup, and modality-specific needs (in-person, online, hybrid)
Plan and execute residencies, international institutes, capstone experiences, and major academic events to ensure consistency and quality across programs
Serve as project manager for initiatives assigned by Faculty Directors or the Associate Dean, tracking deliverables, and timelines
Drive adoption process improvements across all graduate programs and accelerate implementation and enhance operational efficiency
Streamline communication channels to reduce friction and improve response times among faculty, staff and students across graduate programs
Partner with faculty to ensure smooth course delivery, including Zoom session setup, learning materials, and scheduling facilitators
Coordinate instructional resources and vendor-supported tools to maintain quality standards in hybrid and online courses
Streamline collection and maintenance of program-level data related to enrollment, assessment, and student outcomes
Support accreditation, university review processes, and ranking submissions by compiling program documentation to provide clarity
Assist with data analysis and reporting
Manage program budgets, reimbursements, purchasing requests, and vendor invoices in collaboration with the Dean's Office finance team
Maintain accurate records to ensure compliance with university fiscal policies and timelines
Support event planning and communications in collaboration with marketing and admissions
Perform other duties as assigned
Qualification
Required
5 years of progressively responsible administrative or project management experience, preferably in higher education or a related setting
Bachelor's degree required
Strong organizational, planning, and time management skills with attention to detail
Demonstrated ability to manage multiple projects and priorities in a fast-paced environment
Excellent written and verbal communication skills; ability to interact professionally with faculty, staff, and external partners
Proficiency with Microsoft Office Suite, Canvas (or other LMS), and project management tools
Capacity for creative problem solving, adaptability, and independent decision-making
Commitment to maintaining confidentiality in student and institutional data
Ability to work collaboratively across administrative and academic units
Willingness to learn and utilize Artificial Intelligence (AI)
Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest
Ability to meet consistent attendance and availability for occasional evenings, weekends, and travel
Ability to interact with colleagues, supervisors, and customers face to face
Preferred
Experience coordinating academic operations or supporting hybrid/online programs preferred
Master's degree preferred
Training in project management, operations, or instructional technology desirable
Benefits
Excellent healthcare
Retirement plans
Tuition assistance
Paid time off
Winter recess
Company
Case Western Reserve University
Case Western Reserve University is among the nation's leading research institutions.
5001-10000 employees
H1B Sponsorship
Case Western Reserve University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (103)
2023 (114)
2022 (123)
2021 (86)
2020 (134)
Funding
Current Stage
Late StageTotal Funding
$1.17M2015-10-12Grant· $1.17M
Leadership Team
Caden Kacmarynski
Co-Founder and President - Case Quantum Computing
Christine Kush
Associate Dean, Corporate Partnerships and Executive Education
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