Grow Financial Federal Credit Union · 1 month ago
Collector II
United States
Full-time
Remote
Entry, Mid Level
2+ years expGrow Financial Federal Credit Union is dedicated to serving its members and local communities. The role of Collector II involves contacting responsible parties on loans to address delinquency, assisting in repayment arrangements, and cross-selling Credit Union products and services.
Finance
Responsibilities
Responsible for making contact with all responsible parties on loans through telephonic or written communication in order to determine the cause for delinquency
Provide assistance and suggestions in the plan development to reinstate the member’s obligations through either repayment arrangements or other integrity sales initiatives
Offer recommendations utilizing cross-selling of Credit Union products and services
Makes recommendations to supervisor as to appropriate action considered necessary where the existing circumstances jeopardize the interest of the Credit Union
Qualification
Required
High school diploma or GED required
Minimum of two years collections experience and two years of direct customer service/sales experience required
Must be knowledgeable of Debtor/Creditor Collection Law, Fair Debt Collections Practices Act, and Florida Statutes pertaining to the collection of consumer debts
Excellent verbal communications skills; knowledge of bank/credit union consumer, direct and indirect auto loans, credit card and mortgages preferred
Proven ability to identify and evaluate issues and reach sound conclusions or decisions based on fact and in a proactive manner
Excellent telephonic communication, negotiation and analytical skills needed
Basic to intermediate operational knowledge of general office and PC equipment and the use of automated collection software required
Preferred
Associate of Arts/Science degree from an accredited college or university is preferred
Familiarization with bankruptcy law beneficial
Bilingual (Spanish) desired
Experience in a call center environment beneficial
Use of predictive dialing system desired
Benefits
Remote/Work From Home Available
Medical/Dental/Vision Insurance
Employee discount on loans Team members qualify for a discount on consumer loans.
Professional Development Reimbursement of up to $5,250 per year for full-time team members.
Paid Time Off 15 days/year & over 10 Paid Holidays
Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
Retirement Benefits (401K) Grow matches up to 8% for team members.
Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.
Company
Grow Financial Federal Credit Union
Grow Financial Federal Credit Union is a developer of mobile applications. They develop finance category application for both the iPad and
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$2.48MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $2.48M
Leadership Team
D
Dodge Mcfall
Executive Vice President & Chief Lending Officer
C
Chip Caddell
CIO
Recent News
2026-01-22
Company data provided by crunchbase