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KPMG US · 11 hours ago

Manager, ServiceNow - Technical Implementation

Dallas, TX

Full-time

Hybrid

Senior Level

5+ years exp

KPMG is a leading advisory practice that is currently experiencing rapid growth and seeks a Manager, ServiceNow to join their Consulting organization. The role involves managing ServiceNow client implementations, leading workshops, and providing guidance to team members and clients on ServiceNow operations and development.

Financial Services

No H1B

Responsibilities

Manage ServiceNow client implementations including leading multiple workstreams from initial planning, requirements design, development, testing, implementation, and post engagement support

Lead client workshops to present leading practices for ITSM, ITOM, or IRM while understanding their complex needs and translating them into functional and technical requirements

Engage with decision-makers to lay out project roadmaps and ensure the delivery aligns with the organizational strategies and objectives

Provide guidance, training, and mentorship to team members and clients on ServiceNow operations, upgrades, and development

Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution

Support business development activities such as identification, proposal development, and other pursuit activities; work with the appropriate KPMG resources from other service lines/industries

Manage engagements according to KPMGs financial/cost management policies

Qualification

ServiceNow platform managementITSM expertiseAgile project deliveryServiceNow certificationsTeam leadership

Required

Minimum five years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform with an extensive focus ITSM, ITOM and IRM

Bachelors degree from an accredited college/university or a minimum five years equivalent work experience

Completion of at least two full implementations of ServiceNow and hold current certifications in ServiceNow System Administration (CSA) and at least one of the following is preferred: CIS - IT Service Management, CIS – Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third-party Risk Management, or CIS - Vulnerability Response

Experience leading various size teams in the delivery of agile-based projects or portions of projects to meet defined requirements

Travel as needed

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)