K2 Services · 8 hours ago
Site Manager
Cincinnati, OH
Full-time
Onsite
Mid, Senior Level
$52K/yr - $65K/yrK2 Services is a company that values exceptional client service and employee development. The Site Manager is responsible for overseeing daily operations, ensuring client satisfaction, and managing site personnel to enhance operational efficiency.
ConsultingInformation Technology
Responsibilities
Serves as the principal liaison between EPIQ, the client’s administration and the site employees
Provides excellent client white glove customer service to all end-users at the site
Provides onsite leadership with the Epiq team, and encourages staff development in their careers
Continuously looks for opportunities to increase the efficiency of our on-site operations
Seeks opportunities to increase our capabilities and makes recommendations to the key contact
Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
Recruits and interviews potential EPIQ candidates for available positions at the site
Hires, trains, manages, and evaluates all personnel assigned to the site
Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports
Displays high ethical standard, integrity, work ethic, and loyalty
Qualification
Required
High School Diploma or equivalent
Previous management experience in a client service oriented field, preferably mail/copy/production
Detail oriented with good verbal and written communication skills, with the ability to resolve complaints
Strong initiative required; ability to work independently with minimal direct supervision
Working knowledge of Microsoft products such as MS Word, Excel, and Outlook
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
Ability to walk, bend, kneel, stand or sit for an extended period of time
Preferred
Associate Degree
Company
K2 Services
K2 Services, LLC is a leading technology-enabled services provider, specializing in IT managed services, unified support and enterprise technology platforms for the legal industry.
Founded in 1989
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-03-02Acquired
Leadership Team
Peter Cotseones
Chief Executive Officer
David Pardun
Chief Financial Officer / Executive Vice President, Finance
Company data provided by crunchbase