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IronRoad · 2 weeks ago

Print Industry Senior Field Service Engineer - Live in OH, KY, IN, Western PA

Ohio, United States

Full-time

Onsite

Mid, Senior Level

$75K/yr - $85K/yr

5+ years exp

IronRoad is conducting a confidential search for a Senior Field Service Engineer from the print, packaging, or wide format industry to join their Solon, Ohio client's service team. The role involves performing maintenance and repair on equipment with a high degree of independent judgment and requires strong electrical/mechanical skills and excellent customer service abilities.

Human ResourcesProfessional ServicesRecruitingRisk Management

Hiring Manager

Diane Porter

Responsibilities

Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems

Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements

Maintains customer confidence by keeping service information confidential

Updates job knowledge by participating in educational opportunities such as Vendor training and trade shows; reading professional publications and product manuals

Accomplishes operations and organization mission by completing related results as needed

Responsible for pickup and delivery of equipment and parts to and from outside vendors and other locations for purchase and/or repair when needed

Checks out, familiarizes, and demonstrates equipment for customers

Completes required documentation of work for customer and employer records, including but not limited to: Service Records; Service Tickets for billing; Warranty records; Expense Reports; purchase records; and other documentation required to maintain Equipment Warranty & Service Records

Includes high level of travel periodically

Qualification

Electrical skillsMechanical skillsTechnical Service ExperienceElectrical SchematicsCustomer service skillsBasic verbalKnowledge of toolsTeamwork skillsWritten skills