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NiSource · 1 day ago

Project Manager - Customer Experience

Goshen, IN

Full-time

Hybrid

Entry, Mid Level

$68K/yr - $102K/yr

1+ years exp

NiSource is a public utility company focused on customer growth and operational excellence. The Project Manager will collaborate across teams to deliver customer energy solutions, ensuring responsive service and satisfaction throughout project lifecycles.

BiofuelEnergyNatural Resources

No H1B

Responsibilities

Reviews and analyzes complex construction drawings, permits, easements, agreements, and other miscellaneous documents for the design of gas and electric projects

Educated in gas and electric industry related knowledge and can provide technical advice to customers. Ability to advise customer on both sides of meter: our installation process in front of the meter as well as what the customer can anticipate behind the meter

Builds relationships with key organizations and external stakeholders

Works within a team environment to achieve common goals

Works to provide efficient and timely completion of gas and electric utility projects through to the installation of the meter interfacing with internal departments to provide an exceptional customer experience

Manages commit dates to ensure that all internal resources and materials are planned and aligned with customer’s site readiness

Understands and can communicate to customers, the company tariff, and how it impacts new business

Contracts with customer for service as specified and authorized by policy