Theory · 16 hours ago
Client Specialist - Livermore
Livermore, CA
Full-time
Onsite
Senior Level
$21/hr - $23/hr
5+ years expTheory is a global brand known for creating clothes that empower individuals through exceptional fit and style. The Client Specialist is responsible for partnering with the store leader to drive sales and maximize profitability while managing the store team and implementing company policies.
Retail
Hiring Manager
Citlalli Alvarez Martinez
Responsibilities
Demonstrate strong business acumen through KPI’s; partnering with the store leader to develop and support business driving strategies inclusive of analyzing available sales reports and data
Partner with the store leader to propose events/incentives that will continue to grow the customer base, with particular emphasis on building the local market
Ambitious; proactively seek to exceed/achieve customer expectations to secure an annual $1 million book
Act as a Brand ambassador; an expert in product and craftsmanship
Partner with the SSC CRM team to curate and produce client lists to ensure Tulip Influenced Sales
Continuously seek to enhance customer journey, provide expert knowledge of brand history, product and Theory for Good commitments
Manage client databases; ensure the team maintains constant client communication through utilizing their clienteling tools
Resolve all client problems and complaints quickly and effectively
Partner with SSC to drive VOS initiatives i.e. GWP & retail event marketing
Demonstrate strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful
Actively participate in community/store activities
Qualification
Required
5-7 years of proven experience of working in a similar position ideally for a premium or luxury brand
KPI focused, experience of driving sales to meet or exceed commercial targets
Dynamic interpersonal and communications skills, both verbal and written
Highly- motivated by driving business in a fast-paced, innovative environment
Business owner mindset with an entrepreneurial spirit; able to confidently make and suggest solutions, driving change where appropriate
Independent work ethic, time management skills, and personal accountability
Computer skills to operate a point of sale system, experience with teamwork is a plus
Demonstrable experience of partnering with corporate stakeholders such as Buying and Merchandising, Communications, HR, and Finance
Demonstrable customer management experience, able to drive clienteling initiatives and customer experiences to meet commercial expectations
Working knowledge of (list computer programs we use and spreadsheets)
Preferred
Mandarin Chinese language fluency strongly preferred
Company
Theory
Theory The latest news, collections and happenings.
501-1000 employees
H1B Sponsorship
Theory has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (1)
2022 (4)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
D
Dinesh Tandon
Global CEO
Recent News
EIN Presswire
2025-12-16
Company data provided by crunchbase