Howies Hockey · 1 month ago
Business Development & Customer Service
Caledonia, MI
Full-time
Onsite
New Grad, Entry LevelHowies Hockey is a fast-growing business specializing in high-quality hockey products. The Business Development & Customer Service Representative will take exceptional care of customers, assisting with order placements and inquiries while building strong relationships with wholesale customers.
E-CommerceShippingSporting GoodsSports
Responsibilities
Answer incoming phone calls with a professional, positive attitude
Assist customers with order placement, exchanges, returns, product questions, shipping inquiries, and general information about the brand
Monitor and thoroughly respond to emails sent to our general email inboxes:
Build and maintain strong relationships with all wholesale customers by learning about their businesses, getting to know them personally, and providing personalized support
Collaborate with the sales team to support order entry, distribute wholesale accounts, ensure product fulfillment, and coordinate tracking on shipments
Leverage product knowledge, order history, and marketing initiatives to recommend and upsell relevant products to wholesale accounts when appropriate
Ensure all customer and order data is accurate and well-organized within internal systems, and keep assigned sales representatives informed of account activity and opportunities
Assist walk-in customers by leading facility tours, supporting booked team events, and creating a memorable on-site experience
Identify and pursue new business opportunities with both prospective and existing customers
Representing Howies Hockey & Athletics at tournaments, events, and tradeshows
Assisting with order fulfillment, including picking, packing, and shipping
Collaborating with management and marketing on new materials and campaigns
Supporting sales initiatives and brainstorming new growth opportunities
Assisting the marketing team with social media and content creation
Engaging daily and maintaining strong, positive working relationships across all departments
Contributing wherever needed to help Howies remain a best-in-class organization
Qualification
Required
Strong written and verbal communication skills with outgoing personality
Customer-first mindset with proven ability to solve problems efficiently
Extremely organized with a strong attention to detail
Ability to multitask effectively in a fast-paced environment
Must be comfortable working cross-functionally with multiple departments
Proficiency with computers and software like Gmail, Zoom, and Excel
Willingness to wear multiple hats and learn new skills when needed
Preferred
Previous work in customer service, sales support, or business development
Experience with retail, ecommerce, or wholesale distribution environments
Familiarity with ERP, CRM, or data management software systems
Exposure to shipping and distribution platforms like ShipStation
Knowledge of hockey, athletics, or sports medicine (or strong willingness to learn)
Background of working with B2B and B2C customers, teams, or dealers
Company
Howies Hockey
Here at Howies Hockey Tape we provide the highest quality hockey products paired with the industry's highest quality customer service.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.27MKey Investors
Michigan Economic Development Corporation
2023-07-13Grant· $0.27M
Leadership Team
Howard Max Sieplinga
Founder & Owner
Recent News
Michigan Economic Development Corporation (MEDC)
2025-04-11
Company data provided by crunchbase