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Sporty Group · 3 weeks ago

LATAM Operations Support Associate - Content

United States

Full-time

Remote

Entry Level

1+ years exp

Sportygroup is a remote-first company focused on sustainability, and they are seeking a Content Operations Executive to manage backend content activities for their platforms, particularly in Mexico and Brazil. The role involves ensuring accuracy in content updates, managing promotional campaigns, and improving operational processes to enhance user experience.

FinTechGamingInternetNewsSports

Responsibilities

Plan, schedule, and execute all day-to-day backend content operations, including the timely deployment of creative assets, content modifications, and promotional campaigns, ensuring 100% accuracy and visual integrity across the site

Efficiently multitask and coordinate backend content deployment and troubleshooting across multiple global regions, primarily Mexico and Brazil

Monitor and maintain the functional integrity and visual performance of the site's backend with a zero margin of error and no delays

Manage and resolve all operational and customer service escalations (Level 2/3). Use system tools and available data to troubleshoot issues efficiently and ensure error-free, high-quality solutions

Proactively analyse existing operational processes to identify and suggest performance improvements and efficiency gains, utilizing a creative approach to problem-solving

Document and escalate product improvement opportunities to concerned stakeholders to enhance the platform's content and performance

Apply strong global sports knowledge and research skills to proactively identify content gaps and potential business opportunities for the platform

Maintain content consistency and adherence to all regulatory and internal compliance standards

Qualification

Content managementData analysisFluent in PortugueseFluent in SpanishE-Commerce experienceOperations support experienceAttention to detailProblem-solvingTeam collaborationFlexibility