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Farmers & Merchants Bank of Long Beach · 3 weeks ago

Operations Process Manager

Seal Beach, CA, US

Full-time

Onsite

Mid, Senior Level

$93K/yr - $157K/yr

Farmers & Merchants Bank of Long Beach is seeking an experienced Operations Process Manager to lead the strategy, development, and management of deposit products and processes. This role involves ensuring the competitiveness, security, and efficiency of the Bank’s products and operational processes for both business and consumer clients.

BankingFinancial ServicesLending

H1B Sponsor Likely

Responsibilities

Lead end-to-end process improvement initiatives: map and analyze existing workflows, identify optimization opportunities, implement enhancements, and drive automation. Iterate continuously to deliver sustained efficiency gains

Serve as the primary liaison between the business and technology teams for all deposit-related initiatives

Communicate product vision, strategy, and progress to stakeholders across the organization

Partner with marketing and sales to develop go-to-market strategies, training materials, and product documentation

Work with the Director of Continuous Improvements, project teams, IT, and business partners to assess and implement process enhancements

Ensure all deposit products and processes comply with relevant regulations, including OFAC, AML/BSA, and other federal and state laws

Collaborate with the compliance and risk management teams to implement and monitor controls

Stay current on regulatory changes and payment system developments that may impact the wire department

Document first-line-of-defense controls, compliance requirements, risk analyses, and process assessments

Develop and execute a strategic roadmap for the Bank's deposit products, aligning with overall business objectives and market trends

Conduct market research, competitive analysis, and customer feedback sessions to identify opportunities for product enhancements and new service offerings

Define product vision, goals, and key performance indicators (KPIs) to measure success

Own the end-to-end product lifecycle, from ideation and requirements gathering to launch, post-launch analysis, and continuous improvement

Work closely with technology, operations, compliance, legal, and sales teams to define and prioritize product requirements

Create detailed product specifications, user stories, and acceptance criteria

Manage the product backlog and prioritize features based on business value, technical feasibility, and customer impact

Monitor product performance, customer usage, and operational metrics to identify areas for improvement

Analyze customer feedback and support tickets to inform product decisions

Continuously seek ways to streamline processes, reduce manual intervention, and enhance client experience

Assess OAD departments and branch processes to identify opportunities for efficiency improvements through automation

Qualification

Product ManagementRegulatory ComplianceProcess ImprovementFinancial Services KnowledgeSQLPythonAutomation ToolsAnalytical SkillsCommunication SkillsTeamworkAttention to DetailCritical Thinking

Required

Deep understanding of the financial services industry

Understanding of payment systems

Knowledge of regulatory requirements

Strong product management background

Experience with process improvement initiatives

Ability to communicate product vision, strategy, and progress to stakeholders

Experience in developing go-to-market strategies, training materials, and product documentation

Ability to assess and implement process enhancements

Knowledge of OFAC, AML/BSA, and other federal and state laws

Ability to collaborate with compliance and risk management teams

Ability to document controls, compliance requirements, risk analyses, and process assessments

Experience in developing and executing strategic roadmaps for deposit products

Ability to conduct market research and competitive analysis

Ability to define product vision, goals, and KPIs

Experience managing the product lifecycle from ideation to continuous improvement

Ability to create detailed product specifications, user stories, and acceptance criteria

Experience managing product backlog and prioritizing features

Ability to monitor product performance and operational metrics

Ability to analyze customer feedback and support tickets

Ability to streamline processes and enhance client experience

Knowledge of Bank Protection Act

Knowledge of Bank Secrecy Act

Knowledge of FDIC Insurance

Knowledge of General Branch Operations

Knowledge of New Accounts Policies and Procedures

Knowledge of Operations Policies and Procedures

Knowledge of Privacy Act

Knowledge of Regulations CC, D, DD, E

Experience with automation tools (Appian, Raga, n8n, and Unqork)

Proficiency in SQL (Structured Query Language)

Proficiency in Python

Proficient computer skills, including working knowledge of Microsoft Word, Excel, Outlook, etc

Professional interpersonal and communication skills, both oral and written

Ability to set priorities and work under tight deadlines

Analytical and organizational skills

Attention to detail

Critical thinking, judgment & problem-solving skills

Ability to display good judgment and use discretion with sensitive material

Positive, teamwork-oriented attitude

Degree (if applicable) or equivalent required

Preferred

Consulting experience

Banking experience or knowledge

Company

Farmers & Merchants Bank of Long Beach

Founded in Long Beach in 1907 by C.J.

Founded in 1908

Timberville, Virginia, USA

501-1000 employees

https://www.fmb.com/

H1B Sponsorship

Farmers & Merchants Bank of Long Beach has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2024 (1)

2021 (1)