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Warren Equipment Company · 3 weeks ago

PC Support Tech II

Midland, TX

Full-time

Onsite

Mid Level

4+ years exp

Warren Equipment Company is seeking a PC Support Tech II to provide support for all PC hardware and software help calls. The role involves working closely with IT management and users to ensure optimal operation of personal computers and devices, as well as performing general maintenance and upgrades.

Construction

Responsibilities

Provide extended support, training, and instruction to users in use of equipment, software, and manuals in order to solve problems

Provide problem determination and takes corrective action for PC hardware/software failures in a professional, timely manner

Create help tickets in ticket tracking software for all help requests

Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises

Load specified software packages such as operating systems, endpoint protection, CAT applications, office products, and other 3 party programs on computer

Respond to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems

Recommends or performs actions to correct problems including assisting network, telecom, and server teams with on/offsite issues when required

Provides updates, status, and completion information to supervisor, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication

Supervisory Responsibilities: This position has no supervisory responsibilities

Qualification

Windows 10 ProO365 suiteActive DirectoryWindows Server 2016-2022IP NetworkingMobile device managementTicket tracking softwareCloud methodologiesProblem determination

Required

Associate degree (A.A.) or equivalent from two-year college or technical school; or four (4) years related experience and/or training; or equivalent combination of education and experience

Expert knowledge of Windows 10 Pro and working knowledge of Windows Server 2016-2022

Expert productivity software knowledge of O365 suite of applications including Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, and Teams

Working knowledge of Active Directory, Windows Server OS, DHCP, DNS, VMware, IP Networking, SCCM and WSUS

Understanding of mobile device management software, Software-as-a-Service (SAAS) platforms, and cloud methodologies