Insulet Corporation · 1 day ago
Sr. Manager, Incident Management (Hybrid - Acton, MA or San Diego, CA)
San Diego, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$142K/yr - $213K/yr
10+ years expInsulet Corporation is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions. The Senior Manager, Incident Management will lead the incident management process to restore Insulet Platform services and operations as quickly as possible, collaborating with various teams to respond to incidents and manage post-incident analyses.
Health CareMedicalMedical Device
Responsibilities
Driving the incident management process and coordinating efforts with all teams involved, including SRE, R&D, IT, vendors, and stakeholder, in resolving the incident
Responding to incidents and initiating the incident management process
Prioritizing incidents according to their urgency and business impact
Coordinating response efforts and collaborating with the incident response team to ensure that all protocols are diligently followed
Communicating with internal stakeholders on major incidents and impacts
Producing documents that outline incident timelines and actions taken during the incident
Coordinating post-incident RCAs with responders and SMEs and communicating to stakeholders
Coordinating and managing incident managers’ schedules to provide uninterrupted services
Attend all required meetings including all the agile ceremonial (daily scrum, refinement, retrospective, PI planning) meetings
Stay up to date with the company’s training requirements
Perform other duties as required
Qualification
Required
Bachelor's degree required (preferred field of study: Information Technology or a related field)
10+ years of relevant experience in the field with at least 5 years of experience in IT service management, or a similar role
Strong communication and leadership skills
Experience in incident management process (e.g. ITIL) and best practices
Ability to organize and breakdown larger tasks into meaningful units
Ability to work under pressure during high impact/high severity incidents
Technical knowledge in software/hardware/networking and security
Benefits
Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs
Company
Insulet Corporation
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform.
1001-5000 employees
H1B Sponsorship
Insulet Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (43)
2023 (19)
2022 (33)
2021 (41)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$629.5MKey Investors
DeerfieldOrbiMedAlta Partners
2025-03-18Post Ipo Debt· $450M
2009-03-16Post Ipo Debt· $60M
2007-05-15IPO
Leadership Team
Ashley McEvoy
President & Chief Executive Officer
Ana Maria Chadwick
Chief Financial Officer
Recent News
2025-12-20
2025-12-17
Company data provided by crunchbase