Hyatt · 21 hours ago
Director of Operations
New Orleans, LA
Full-time
Onsite
Director/ExecutiveHyatt is seeking an experienced and hands-on Director of Operations to oversee and support the daily operations, leadership development, and long-term planning of a portfolio of hotels. This role plays a vital part in driving financial performance, guest satisfaction, and team engagement while ensuring alignment with Concord and brand standards.
HospitalityInformation TechnologyTravel
Responsibilities
Inspire greatness in your team
Encourage and support team members to reach their full potential
Create a work environment that is a Great Place to Work for all
Lead with integrity, transparency, respect, and professionalism
Care for your team and their families
Assist with selection, training, counseling, and motivating hourly associates
Assist the Front Office Manager and Housekeeping Manager in the supervision of the Housekeeping Department and Front Office Department
Participate in the development of the hotel expense budget
Assist hotel management and sales teams with the implementation and execution of revenue programs to ensure that the hotel’s room occupancy, average daily rate, and RevPAR objectives are met
Work with individual vendors - making sure services and invoices match; getting the best price for supplies
Ensure an associate anticipates guests’ needs and has an upbeat attitude of attentiveness
Ensure proper delivery of guest special requests
Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities
Responsible for knowing hotel emergency procedures
Train associates to behave accordingly in the event of an emergency or accident at the hotel
Assist in the maintenance of the key control program that is already in place
Ensure the security needs of the property and guests are met
Participate in community activities, associate functions, and guest events
Ensure effective departmental communication and information systems through logs, department meetings and hotel meetings
Communicate with the General Manager on a daily basis
Inform General Manager of potential problems with guests and progress of special projects
Perform 'Manager on Duty' responsibilities as required
Ensure proper communication and teamwork are continuous with sister properties and carry out any reasonable request by Management
Supervises, guides, and trains all management level associates in the food and beverage discipline
Ensure that management in the food and beverage department covers all hours of every shift to ensure constant supervision of each associate
Schedules, evaluates, and directs all food and beverage personnel
Provides disciplinary action when, and if, necessary
Provides associates with the necessary tools or equipment they need to perform their job
Take immediate action on problems that are encountered in the food and beverage departments
Participate in monthly department meeting, property MOD program, weekly staff meeting, weekly sales meeting, and weekly Leadership Team meeting
Establishes, directs, and reviews performance standards in food preparation, purchasing, and production to ensure effective, controlled, coordinated efforts are achieved (i.e. specs, recipe cards, menu costing, inventory control, etc.)
Monitors, directs, and coordinates effective sanitation, cleanliness, and organization effort in food and beverage operating areas; to include maintenance and control of glassware, china, silver, and linen use and supplies
Coordinates efforts of the food and beverage departments to coincide with volumes in business generated by the Catering/Sales and Rooms Division (i.e. group commitments, full occupancy, etc.)
Establishes, directs, and reviews liquor procedures to ensure adequate security, accountability, presentation, and service performance
Handles or assists with any guest-related complaints, as well as coordinates the follow-up on those complaints
Knowledgeable and practices food and liquor federal, state, and local laws and regulations
Produces approved budget and operates both established guidelines in regard to costs, expenses, sales, and profit for food and beverage departments
Develops, institutes, and maintains control and procedure to ensure
Prepares a weekly sales and payroll forecast for food and beverage departments
Ensure proper staffing procedures to ensure the highest possible payroll productivity at the lowest possible costs in keeping with the standards of Concord Hospitality operation
Works in close cooperation promotional and operational efforts to maximize achievement of sales (i.e. advertising, posters, mailers, etc.)
Analyzes and monitors profit and loss statements
Interview and hire new personnel if immediate manager for certain department is not available, when needed
Reviews and approves all food and beverage department reviews, hires, job transfers, warning notices, counseling sessions, and terminations
Evaluates staff performance and refers to the Standard Operating Procedures
Reads, learns, understands, and refers to the Standard Operating Procedures
Conduct performance evaluations and training sessions with each manager within the food and beverage
Conduct (12) 12 point rooms inspections each day to ensure each room is inspected once per month
Manage Rooms Preventative Maintenance program to ensure all rooms are completed once per quarter
Follow up with department leaders on all customer service alerts
Conduct weekly Public area and food and never area cleanliness inspections
Approves all schedules; front desk, housekeeping and food and beverage
Promotes and ensures the upkeep of each department’s training procedures and personnel development within the food and beverage discipline
Develops and institutes new food menus for the Restaurant, Room Service, Lounge, and Catering/Sales
Is an active member of the property’s Leadership Team
Provides for a safe work environment by following all safety and security procedures and rules
Assist other Leadership Team members and/or managers when needed
Evaluates staff performance on a 90 day, and annual basis
Each associate will be required to follow the rules as found in the Concord Hospitality Associate Handbook
Qualification
Required
Proven success in hotel operations leadership, preferably at a multi-property or regional level
Strong financial acumen and understanding of hotel P&L, CapEx, and operational KPIs
Excellent communication, mentoring, and team-building skills
Ability to travel regularly to support the assigned hotel portfolio
Benefits
Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities
Company
Hyatt
Hyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation.
Founded in 1957
10001+ employees
H1B Sponsorship
Hyatt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (22)
2023 (24)
2022 (40)
2021 (21)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$2.45B2025-11-17Post Ipo Debt· $400M
2025-03-17Post Ipo Debt· $500M
2024-11-18Post Ipo Debt· $150M
Leadership Team
Mark Hoplamazian
President & CEO
Peter Sears
Executive VP & Group President - Americas
Recent News
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