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VGM Group, Inc. · 2 hours ago

Regional Account Manager

Waterloo, IA

Full-time

Hybrid

Mid Level

3+ years exp

VGM Group, Inc. is the nation’s largest Member Service Organization for post-acute healthcare. The Regional Account Manager will be responsible for driving retention of current members, building service offerings, and prospecting to obtain new members within a designated Midwest territory.

AssociationCommunitiesHealth CareHospital

Responsibilities

Recommend products and services to members based on their needs

Assist in onboarding of new members and provide ongoing support

Conduct business reviews with members

Strengthen current and develop new VGM vendor partner company relationships

Coordinate ongoing education on current issues relevant to members (i.e. webinars, presentations, web-based courses)

Author timely communications (i.e. eNewsletter) to keep members informed of the latest VGM and industry news, events and initiatives

Maintain the CRM; update contacts, track activities, manage opportunities and maintain client record

Manage a discussion board on the member portal to allow for peer-to-peer networking

Support members with questions and issues – know how and when to refer them for support elsewhere

Help to maintain departmental databases and spreadsheets for tracking purposes, including accruing status and resourcing information and monthly reports

Organize meetings and member trainings

Answer phone and email inquiries timely and accurately

Participate in marketing and industry educational events (i.e. seminars, trade shows)

Travel and meet with current and prospective members and vendors weekly

Represent VGM at tradeshows and industry events, etc., initiating relationship building and generating business leads to follow-up on

Prepare and facilitate presentations when appropriate

Maintain a positive, results oriented work environment, building partnerships and model teamwork, communicating to others in an open, balanced and objective manner

Qualification

Sales experienceHealthcare knowledgeRelationship buildingBilingual communicationCRM managementPresentation skillsMicrosoft OfficeInterpersonal skillsOrganizational skillsTime managementProblem-solving skillsAttention to detail

Required

Bachelor's degree preferred

3+ years professional sales experience required

Multi-year experience in the healthcare profession, preferably HME

Sound interpersonal, verbal and written communication skills required for the purpose of developing and delivering presentations as well as creating, composing and editing written materials

Client focused approach to work

Possess the ability to be independent in much of their function and to reach out when help is needed

Recognized proficiency to work well with others across the organization; demonstrating the ability to work cooperatively and build consensus

Proven attention to detail, follow-through skills, and problem-solving skills

Strong organizational and time management skills to prioritize heavy workloads to meet time sensitive deadlines

A flexible attitude with respect to work assignments and new learning

Solid working knowledge of Excel and Tableau and relevant software such as MS-office: Word, PowerPoint etc.)

Maintain a professional appearance and provide a positive company image to industry personnel and public alike

Operation of office equipment and using technology efficiently such as computers, phones, misc. office equipment

Regular overnight travel via car and plane

Working at a physical desk, moving about a home office as needed for work

Visual abilities to include reading, distance vision and peripheral vision