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AFL · 1 week ago

Service Desk Technician (Quality -Focused | Ticket Ownership)

Duncan, SC

Full-time

Onsite

Mid Level

3+ years exp

AFL is a leading manufacturer of fiber optic cable and accessories, providing engineering and installation services globally. They are seeking a Service Desk Technician to join their corporate IT Service Desk, responsible for owning end-user tickets, troubleshooting issues, and ensuring high-quality documentation and communication throughout the ticket lifecycle.

Enterprise SoftwareManufacturingNetwork SecurityTelecommunicationsWeb HostingWired Telecommunications

H1B Sponsor Likely

Responsibilities

Own end-user tickets from intake to resolution (walk-up, phone, email, portal)

Troubleshoot and resolve Windows, Microsoft 365, workstation/peripheral issues; validate fixes

Keep tickets high-quality: clear notes, timely updates, and user-ready communication

Turn learnings into FAQs and repeatable solutions; spot trends and reduce repeat issues

Participate in an on-call rotation to support business needs outside standard hours

Qualification

Service Desk experienceWindows troubleshootingMicrosoft 365 supportDocumentation skillsContinuous improvementCommunication skillsOwnership mindset

Required

3+ years in Service Desk / Help Desk / Desktop Support

Strong Windows workstation and end-user troubleshooting fundamentals

Strong communication and documentation habits

Proven ownership mindset and desire to continuously improve

Benefits

Flexible time off policy

401K Company match (up to 4% - dollar for dollar)

Professional development, training, and tuition reimbursement programs

Excellent medical, dental, vision, and life insurance policy options

Opportunities for career advancement with an industry leading company!

Company

AFL

Glassdoor3.7

AFL is a telecommunication company that offers fiber optic cable, transmission and substation accessories to its clients.

Founded in 1984

Duncan, South Carolina, USA

1001-5000 employees

http://www.AFLglobal.com

H1B Sponsorship

AFL has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)